Service Technician

United Site Services; North Charleston (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

United Site Services is seeking a Service Technician to operate our service truck and travel to client sites to service, pump, clean portable restrooms and holding tanks across multiple locations.

You will follow DOT safety standards, perform duties safely, interact with customers on-site to ensure service quality, and relay routing feedback to Operations to maximize efficiency and customer satisfaction.

Qualifications

• Minimum two years of commercial driving experience.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Operate a company service truck and drive to various locations to service/pump/clean portable restrooms and/or holding tanks.
• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Work safely following USS and DOT safety standards to prevent accidents or injuries.
• Interact with customers on-site to ensure services meet standards.
• Provide routing feedback to optimize efficiency and service quality.
• Adapt routes as needed to meet customer needs.

Skills

Commercial driving

Time management

Customer service

Communication

Problem solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.