Service Technician

DNOW; Farmington Hills (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A field services company in Farmington Hills is seeking a Field Service Technician responsible for delivering customer service and conducting on-site technical support for equipment. Ideal candidates will have a high school diploma and strong troubleshooting skills, with a focus on customer satisfaction and service success. This position requires effective communication and adaptability to changing schedules.

Qualifications

• Excellent interpersonal skills, proficient in oral and written communications.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Familiarity with mobile tools and applications and electrical processes.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Build a positive relationship with customers.

Skills

Interpersonal skills

Troubleshooting

Repair and maintenance

Communication

Assembly experience

Education

High School diploma or equivalent

Job description

START YOUR CAREER NOW.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

PREFERRED REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Understanding of electrical process both of Ac and Dc
• Familiarity with and ability to navigate schematics
• Familiarity with the use of laptop computer for monitoring and programming Equipment a plus for consideration.

JOB DESCRIPTION:

A Field Service Technician, with knowledge of screw type, reciprocating air compressors, centrifugal pumps and rotating equipment, is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

We are an equal opportunities employer and welcome applications from all qualified candidates.