Service Technician

American Builders Supply; Melbourne (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their Melbourne team. In this role, you will be responsible for service calls to job sites, resolving technical issues related to millwork products. If you thrive in hands-on environments and enjoy working with a team, this position offers an exciting opportunity to contribute to residential building projects across Florida. You'll utilize your technical skills, ensure customer satisfaction, and maintain high standards of service. Join a company that values teamwork and provides essential building materials to contractors statewide.

Qualifications

• 1-3 years of experience in construction or technical roles.
• Knowledge of millwork construction supplies is essential.

Responsibilities

• Perform scheduled service calls and resolve issues on-site.
• Maintain cleanliness and organization of the service truck.

Skills

Construction Experience

Technical Skills

Communication Skills

Customer Service

Time Management

Math Skills

Tools

Bistrack Mobile Delivery App

Job description

Join to apply for the Service Technician role at American Builders Supply.

The Service Technician will be responsible for service calls to job sites and homes, resolving issues using technical skills on Trim, Interior/Exterior Doors, Hardware, and other millwork products. Our Melbourne Plant is looking to add some great Service Techs to their team!

We provide building materials for the residential building market statewide with locations in Jacksonville, Sanford, Clermont, Melbourne, Winter Haven, Tampa, and Fort Myers. We are the largest independent turnkey supplier for lumber, truss, doors, and windows for general contractors, multifamily, and single-family builders.

If you enjoy working on the job-site, this job is for you!

The following description details the duties, including but not limited to:

Duties And Responsibilities

Door Specific

• Perform scheduled service per service ticket instructions.
• Obtain homeowner or superintendent signatures upon completion.
• Take pictures of signed service tickets and send electronically back to the service department.
• During service/warranty calls, note additional issues, take pictures, and submit to the coordinator.
• Use the Bistrack Mobile Delivery App to deliver materials and take delivery pictures.
• Upon returning to warehouse, submit completed and signed service tickets.
• Review tickets, pick and pull components, and load the truck for the next day.
• Maintain truck cleanliness and organization (5S standards).

General

• Work safely and report unsafe conditions.
• Complete weekly checklist of service van and schedule maintenance.
• Provide training to new service techs once trained.
• Coordinate with service schedulers to resolve field issues promptly.
• Perform housekeeping duties after job completion, including trash and leftover parts cleanup.
• Maintain 5S standards for the truck and tools.
• Perform other duties as required.

Qualifications

• 1-3 years of construction or technical experience.
• Knowledge of millwork construction supplies.
• Ability to think quickly and manage time effectively.
• Excellent communication skills.
• Good math skills are a plus.
• Team player with a clean driving record.
• Customer service experience.
• Ability to lift up to 100 lbs safely.

Working Conditions

• Extended hours as needed.
• Work in construction sites with noise, high temperatures, and humidity.
• Operate machinery and equipment safely.
• Interact with all levels within the company and customers.

Physical Requirements

• Lifting, standing, walking, and sitting for long periods at manufacturing, warehouse, or job sites.