Field Service Technician - Remote

CareerArc; Melbourne (FL); Remote; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a part-time Field Service Technician to provide technical assistance and support for innovative wastewater management solutions. This role involves working closely with customers to enhance their knowledge of products, supervising installations, and ensuring compliance with health and safety standards. The ideal candidate will possess strong mechanical aptitude and communication skills, with at least three years of relevant experience. Join a company that values growth and offers a supportive culture, while making a positive impact on water management solutions.

Benefits

Comprehensive Medical Benefits

Dental Benefits

Disability Benefits

Retirement Savings Plan

Health and Wellness Programs

Inclusive Culture

Qualifications

• Degree in a technical field is desirable; relevant work experience may substitute.
• At least three years of shop or field experience with similar equipment.

Responsibilities

• Provide technical assistance and instructions regarding Hydro's products.
• Supervise field installation and coordinate technical advice to customers.
• Maintain logs of site visits and generate trip reports.

Skills

Mechanical Aptitude

Communication Skills

Problem Solving

Time Management

Knowledge of Electronics

Education

Technical Degree

Job description

Title:

Field Service Technician - Remote

Description:

Job ID: 510006

Non-Exempt

Hydro International, a CRH Company, is a leading global provider of advanced products, services, and expertise to help municipal, industrial, and construction customers improve water management, increase operational performance, and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses and public bodies worldwide rely on our products, services, and integrated solutions to reduce flood risk, improve water treatment, and protect the environment from water pollution. We have a network of over 80 distribution partners serving customers in more than 40 countries. As part of CRH Infrastructure Products, we lead the water management industry with innovative, sustainable solutions and a safety-first mindset.

Job Summary

The part-time Field Service Technician will provide customers and owners of Hydro equipment with ongoing technical assistance and instructions regarding the installation, maintenance, and operation of Hydro's wastewater and wet weather products and processes.

Job Responsibilities

1. Work closely with customer service, project engineers, sales, management, and co-workers to ensure professional and seamless service to customers.
2. Increase customer's knowledge of Hydro's products by facilitating installation, start-up, and maintenance of wastewater and wet weather products.
3. Supervise field installation of Hydro's wastewater and wet weather products, as necessary.
4. Coordinate and provide technical advice, assistance, and product training to customers.
5. Perform inspections of products in fabrication and in the field.
6. Assist in evaluating vendor products and developing standards to enhance performance.
7. Identify areas for product improvement or new product needs in collaboration with sales and engineering.
8. Maintain relationships between the customer and the organization regarding field service matters.
9. Support sales and customer service channels with technical expertise to prospective and existing customers.
10. Assist with technical and mechanical services for Hydro's pilot equipment.
11. Conduct or assist with field performance testing of products as required.
12. Maintain logs of site visits and generate trip reports, including photos, using approved forms.
13. Implement requirements of BS EN ISO 9001 as appropriate.
14. Ensure health, safety, and environmental standards are met in your areas of responsibility.
15. This is a part-time role, working less than 30 hours per week.

Job Requirements

• A degree in a technical field is desirable; relevant work experience may substitute for a degree.
• Excellent mechanical aptitude, working knowledge of electronics and electrical systems, and strong communication skills.
• At least three years of shop or field experience with similar or related equipment.
• Self-sufficient, problem solver, effective time and resource manager.
• Valid driver's license required.
• Ability to lift up to 50 pounds and climb stairs.
• Ability to sit at a desk/computer station for extended periods with regular breaks.
• Willingness to travel up to 75% within North America and abroad, primarily domestically.
• Must reside within 50 miles of Melbourne, FL.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits
• Group retirement savings plan
• Health and wellness programs
• An inclusive culture that promotes growth, development, and internal promotion

About CRH

CRH has a proud heritage as a collection of family businesses, regional companies, and large enterprises. Operating in a decentralized, diversified structure, CRH offers opportunities to work in a small company environment with the career prospects of a large international organization. If you're ready for a rewarding challenge, apply today! After clicking 'apply now,' you'll be directed to our employment application system, where you can complete your profile and track your application status 24/7. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability