Service Technician

RDO Truck Centers; Lincoln (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

RDO Truck Centers is seeking a Service Technician to repair equipment to high quality standards in a safe, timely manner. You may work under direct supervision depending on expertise and will pursue overtime as needed.

Responsibilities include diagnosing, repairing, documenting repairs, and maintaining tools, while communicating solutions and staying current on product knowledge. A strong safety focus and teamwork are essential.

Qualifications

• Must have strong mechanical ability and tool proficiency.
• Experience documenting repairs and parts usage on work orders.
• Excellent customer service and communication abilities.
• Ability to work from instructions and in a team.
• Graduation from a diesel technology program preferred.

Responsibilities

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned.
• Document machine information and repairs on work orders including parts used.
• Maintain a clean work area and care for shop tools and equipment.
• Identify and communicate solutions for customer service opportunities.
• Stay current on technical knowledge of equipment sold by the dealership.
• Follow safety rules and company policies; maintain professional image.
• Participate in available training to develop knowledge and skills.
• Engage in location communications and teamwork initiatives.
• Maintain positive working relationships with peers and management.

Skills

Mechanical skills

Computer skills

Customer service skills

Oral and written communication

Organizational skills

Education

Diesel technology program

Tools

Hand and pneumatic tools

Job description

This individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, with potential for overtime work as well.

Specific Duties Include

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.