Service Technician

RDO Truck Centers; Grand Forks (ND); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Efficiency bonus

Sign-on bonus

Benefits package

Training & development

Growth opportunities

Job summary

RDO Truck Centers in Grand Forks, ND seeks a Service Technician to repair equipment to high standards, safely and efficiently, with potential supervision when needed. You will diagnose, repair, and maintain equipment, document repairs, and participate in training to advance within the organization.

This role offers an efficiency bonus program, sign-on bonus, comprehensive benefits, and growth opportunities within the company.

Qualifications

• Diagnose, inspect, recondition, repair, assemble and service equipment.
• Document machine information and repairs on work orders.
• Maintain a clean work area and care for shop tools and equipment.
• Identify and communicate solutions for customer service opportunities.
• Follow safety rules and company policies; present professional image.

Responsibilities

• Proactively participate in available training to develop skills.
• Participate in location communications such as meetings and huddles.
• Maintain positive relationships with peers and management.
• Perform other duties as assigned by management in a professional and efficient manner.

Skills

Mechanical skills

Tooling

Computer skills

Customer service

Maintenance functions

Oral and written communication

Organizational skills

Education

Diesel technology program diploma or equivalent

Job description

This individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, with potential for overtime work as well.
$25 – $40+/ hour

Compensation & Benefits

• Eligible for efficiency bonus program based on individual performance
• Sign-on Bonus available for qualified applicants.
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements

• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship