Service Technician

Idahoan Foods, LLC; Lincoln (NE); On-site; USD 52,000 - 66,000; Full time

Job summary

RDO Truck Centers in Lincoln, NE is seeking a Service Technician to diagnose, repair, and service equipment to high quality standards. The role emphasizes safety, professionalism, and timely work, with potential for overtime.

You will document repairs, maintain tools, stay current on product knowledge, and collaborate with team to deliver exceptional customer service while upholding company policies and a strong professional image.

Qualifications

• High mechanical aptitude and problem-solving skills.
• Proficient with hand and pneumatic tools.
• Strong computer and software skills.
• Excellent customer service and communication abilities.
• Ability to assemble and maintain equipment.
• Good organizational skills and teamwork.
• Diesel technology program graduate preferred.
• U.S. work authorization without sponsorship.

Responsibilities

• Diagnose, inspect, recondition, repair, assemble, and service equipment.
• Document repairs and parts used on work orders.
• Maintain clean work area and tools.
• Identify and communicate opportunities for improvement in service.
• Maintain knowledge of equipment sold in the dealership area.
• Follow safety rules and company policies.
• Demonstrate professional conduct with customers and community.
• Participate in training and meetings.
• Support teamwork and customer service excellence.

Skills

Mechanical skills

Hand & pneumatic tools

Computer skills

Customer service

Equipment maintenance

Oral & written communication

Organizational skills

Work authorization in US

Education

Diesel technology program

Tools

Diagnostic tools

Job description

This individual will be responsible for the effective repair of equipment and components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision. This individual must be able to perform quality work as efficiently and profitably as possible, with potential for overtime work as well.

Specific Duties Include:

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Excellent mechanical skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Graduation from related diesel technology program preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.