Service Technician

Hotwire Communications; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401K match

Paid vacation & holidays

Employee service discounts

Job summary

Hotwire Communications is seeking a Service Technician in New York to perform quality installation practices, upgrades, disconnects and troubleshooting of IP and RF video, voice and internet services. You will handle fiber optic troubleshooting, configure routers, Wi-Fi and ensure end-to-end service delivery.

Applicants should have 5+ years in cable/telecom installs, fiber cabling experience, and valid driver's license; certifications like CCENT or MCSA are a plus.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred in Internet Technologies or Engineering.
• Cisco CCENT and Microsoft MCSA certifications are desirable.

Responsibilities

• Perform reconnects, service changes and disconnects per procedures and safety rules.
• Troubleshoot fiber optics (1310/1490/1550 nm) and networks.
• Configure routers, access points and Wi‑Fi; manage IP/LAN issues.
• Install CAT5/CAT6 drop wiring and connectors.
• Test wires from equipment room to customer location and tone lines.
• Participate in on‑call rotation and weekend shifts.
• Assist with other duties as assigned.

Skills

5+ years experience

Fiber optic cabling

Hand & power tools

Driver's license

Ladder work

Education

High school diploma

Associate's degree in Internet Technologies or Engineering

Cisco CCENT certification

Microsoft MCSA certification

Tools

Power tools

Small hand tools

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.