Service Technician

Hotwire Communications; Pensacola (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation & Holidays

Hotwire Service Discounts

Job summary

Hotwire Communications seeks a Service Technician in Pensacola, FL to install, reconnect and troubleshoot IP/video/Internet services, including fiber optics and RF systems. The role involves configuring routers and Wi-Fi, performing drops and testing wiring from equipment room to customer site.

Candidates should have 5+ years of field experience, fiber cabling know-how, and a valid driver's license. On-call shifts and weekend work are required.

Qualifications

• Minimum 5 years' experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficiency with hand and power tools.
• Valid and clean driver’s license in the state of hire.
• Comfort with ladder work and working at heights.
• High school diploma required; Associate degree preferred.
• Cisco certifications (CCT/CCENT) and Microsoft MCSA preferred.

Responsibilities

• Perform reconnects, non-pay disconnects, and service changes per company procedures.
• Troubleshoot fiber optic networks and IP-based services.
• Configure and administer routers, access points, and Wi-Fi.
• Troubleshoot IP issues from demarc to customer premises equipment.
• Install CAT5/CAT6 drop wires and connectors.
• Work on on-call rotation and weekends/evenings as needed.
• Provide equipment installation and support at customer sites.

Skills

Fiber optic troubleshooting

Router configuration

IP network troubleshooting

On-call readiness

Education

High School Diploma

Associates in Internet Technologies/Engineering

Tools

Cisco CCT/CCENT

Microsoft MCSA

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have minimum of 5 years' experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver's license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.