Field Service Technician - Fiber & IP Networks

Hotwire Communications; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401K match

Paid vacation & holidays

Employee service discounts

Job summary

Hotwire Communications is seeking a Service Technician in New York to perform quality installation practices, upgrades, disconnects and troubleshooting of IP and RF video, voice and internet services. You will handle fiber optic troubleshooting, configure routers, Wi-Fi and ensure end-to-end service delivery.

Applicants should have 5+ years in cable/telecom installs, fiber cabling experience, and valid driver's license; certifications like CCENT or MCSA are a plus.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred in Internet Technologies or Engineering.
• Cisco CCENT and Microsoft MCSA certifications are desirable.

Responsibilities

• Perform reconnects, service changes and disconnects per procedures and safety rules.
• Troubleshoot fiber optics (1310/1490/1550 nm) and networks.
• Configure routers, access points and Wi‑Fi; manage IP/LAN issues.
• Install CAT5/CAT6 drop wiring and connectors.
• Test wires from equipment room to customer location and tone lines.
• Participate in on‑call rotation and weekend shifts.
• Assist with other duties as assigned.

Skills

5+ years experience

Fiber optic cabling

Hand & power tools

Driver's license

Ladder work

Education

High school diploma

Associate's degree in Internet Technologies or Engineering

Cisco CCENT certification

Microsoft MCSA certification

Tools

Power tools

Small hand tools

Job description

Hotwire Communications is seeking a Service Technician in New York to perform quality installation practices, upgrades, disconnects and troubleshooting of IP and RF video, voice and internet services. You will handle fiber optic troubleshooting, configure routers, Wi-Fi and ensure end-to-end service delivery.

Applicants should have 5+ years in cable/telecom installs, fiber cabling experience, and valid driver's license; certifications like CCENT or MCSA are a plus.