Service Technician

United Site Services; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

United Site Services is seeking a Service Technician to operate the company service truck, travel to customer sites, and service/pump/clean portable restrooms and holding tanks. This role sits at the heart of our business and requires safe, compliant driving.

You will meet USS safety standards, perform routine maintenance, interact with customers, and adapt routes as needed while delivering reliable service.

Qualifications

• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Service/pump/clean portable restrooms and/or holding tanks according to procedures.
• Operate service truck safely and in compliance with USS and DOT requirements.
• Interact with customers on-site to ensure services meet standards.
• Provide routing feedback to improve efficiency and customer satisfaction.
• Plan for customer needs and adapt routes as required.

Skills

Time management

Customer service

Communication

Problem-solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.