Service Technician

Ericksonfoundations; Hudson, Northern (NH, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401(k) with company match

Employer Paid life insurance

PTO

7 paid holidays

Job summary

Ericksonfoundations is seeking a Field Service Technician to perform site inspections, recommend improvements, and ensure customer satisfaction. You will follow up on issues, complete paperwork, and maintain a clean, professional job site.

The role emphasizes safe driving, proper use of tools, and protecting company equipment while delivering exceptional service to homeowners in NH. This is a full-time on-site position with a strong focus on safety and customer care.

Qualifications

• High school diploma or GED preferred and 1+ years of experience in the construction trades.
• Ability and skill in operating equipment and/or power tools.
• Ability to operate a phone/apps/tablet.
• Ability to detect/recognize information in written materials or on a screen up to 75% of the time.
• Able to lift or move up to 100 lb. occasionally, and/or up to 50 lb. of force frequently, and/or up to 20 lb. of force constantly to move objects.
• Can stay upright/stand up to 100% of the time.
• Ability to move about and work from floor level or crawl spaces.
• A valid driver’s license with safe driving record and ability to drive for the company.
• Ability to understand English

Responsibilities

• Inspects work previously completed by the company and identifies issues.
• Recommends additional products and services to improve installations.
• Follows up with customers to address concerns.
• Completes required paperwork and data entry accurately and timely.
• Maintains a clean and professional work area at customers’ homes.
• Provides a professional, positive service experience.
• Unloads and organizes company vehicle and equipment after service.
• Maintains and protects company products, tools, and equipment.

Skills

Construction experience

Equipment operation

Phone/tablet proficiency

English comprehension

Lifting/physical stamina

Education

High school diploma or GED

Tools

Power tools

Job description

Field Service Technician Responsibilities:

• Inspects work previously completed by the company and identifies any potential issues or areas requiring attention.
• Recommends additional products and services that may improve the original installation, address customer concerns, or resolve newly identified issues within the home.
• Follows up with customers throughout the service process to ensure all concerns are fully addressed and resolved.
• Completes all required paperwork, data entry, and follow-up communications accurately and in a timely manner.
• Maintains a clean and professional work area, taking proactive steps to leave the customer’s home as clean as, or better than it was found.
• Provides every customer with a professional, positive, and exceptional service experience.
• Safely and efficiently unloads, cleans, and organizes the company vehicle and equipment upon returning to the facility.
• Takes pride in properly maintaining and protecting all company products, tools, vehicles, and equipment.

Field Service Technician Requirements:

• High school diploma or GED preferred and 1+ years of experience in the construction trades.
• Ability and skill in operating equipment and/or power tools preferred.
• Ability to operate a phone/apps/tablet.
• Ability to detect/recognize information in written materials or on a screen up to 75% of the time.
• Able to lift or move up to 100 lb. occasionally, and/or up to 50 lb. of force frequently, and/or up to 20 lb. of force constantly to move objects.
• Can stay upright/stand up to 100% of the time.
• Ability to move about and move to/from and work from the floor level or in crawl spaces.
• A valid driver’s license safe driving record, and ability to drive for the company.
• Ability to understand English

Why You Would Love Working Here:

• Family Feel: Family owned and operated for over 40 years.
• Safety: Work safely and go home healthy! All PPE provided.
• Impact: We help make our homeowner's lives better!
• Benefit Package: Medical, Dental, Vision, HSA, 401(k) with company match, Employer Paid life insurance, PTO, 7 paid holidays and much more!

To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check.

Equal Opportunity Employer.

Job Type: Full-time