Service Technician

TerraFirma; Tumwater (WA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Life Insurance

AD&D Insurance

Wellness Programs

Job summary

TerraFirma is seeking a field-oriented professional to meet customers for pre-scheduled appointments, maintain or upgrade systems, and follow up on warranty issues. You will recommend additional solutions and ensure customer satisfaction through clear communication and timely paperwork.

The role involves service and sales responsibilities, adherence to safety standards, and ongoing collaboration with the team to meet performance goals. A valid driver’s license is required.

Qualifications

• High school diploma or GED.
• 1+ years in construction trades, sales, customer service, or related experience.
• Ability to read and interpret information from written materials or digital devices.
• Strong verbal and written communication skills.

Responsibilities

• Meet customers for pre-scheduled appointments to maintain or upgrade systems.
• Examine work completed and identify potential issues to be remedied.
• Recommend additional products and services to enhance installations or address new issues.
• Maintain ongoing communication with customers until concerns are resolved.
• Complete paperwork and follow-up communications for appointments.
• Meet or exceed monthly performance goals (ADS).
• Ensure adherence to job specifications, safety standards, and quality.

Skills

Customer service

Sales

Communication

Driving

Education

High school diploma

Job description

Join Our Talent Network: We're always looking for great talent. This posting is for future opportunities, and applicants may be contacted as positions matching their skills and experience become available.

POSITION SUMMARY

In this role, you will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

CORE RESPONSIBILITIES

• Service and Sales
• Examine work completed by our company and determine if there is a potential problem to be remedied
• Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home
• Maintain ongoing communication with customers until all concerns are resolved
• Promptly completes all paperwork and follow-up communications required for the appointment
• Meets or exceeds projected monthly performance goals, Average Dollar Per Stop (ADS)
• Quality Assurance
• Ensure adherence to job specifications, quality standards, and safety guidelines during every product installation, maintaining the highest level of attention to detail
• Reports any product or installation-related issues promptly to the General Manager
• Training & Development
• Attend weekly service meetings
• Engage in ride-along with the Sales Manager and peers, gaining valuable insights and best practices to improve performance and enhance customer interactions
• Consistently practice and adhere to the appointment process

EXPERIENCE & EDUCATION REQUIREMENTS

• High school diploma or GED
• 1+ years of experience in construction trades, sales, customer service OR a combination of education and hands-on experience demonstrating a proven track record in these areas
• Ability to detect and interpret information from written materials or digital devices (such as computers or tablets)
• Ability to communicate effectively in person or over the phone
• Ability to lift or move objects up to 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly
• Ability to remain standing or upright for extended periods, up to 100% of the time, during tasks and interactions
• Ability to work from the floor level or within confined spaces such as crawl spaces
• Ability to work occasional emergency hours
• A valid driver’s license (or CDL) with a safe driving record

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary.

CORE VALUES: AT TERRAFIRMA, OUR VALUES ARE IMPORTANT, WE DON’T JUST TALK ABOUT THEM, WE LIVE THEM. WE ARE LOOKING FOR PEOPLE WHO SHARE OUR VALUES OF FAMILY, INTEGRITY, RESILIENCE, AND MASTERY.

What We Offer:

As a family-oriented company, we provide industry-leading perks and benefits, including:

• Competitive Pay
• Paid Holidays & PTO
• Short and Long-Term Disability
• 401(k) Retirement Plan
• Life Insurance
• AD&D Insurance
• Wellness Programs

High school graduate or equivalent required. Applicants must be 21 years or older, as this position involves operating a company vehicle. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.