Service Technician

K C Nielsen Ltd (John Deere Dealer); Algona (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

K C Nielsen Ltd (John Deere Dealer) in Iowa seeks a service technician to diagnose and repair agricultural and outdoor power equipment. You will perform diagnostics, conduct field service, maintain thorough documentation, and ensure safety and quality in every job.

The role requires experience with mechanical, electrical, and hydraulic systems, familiarity with Service ADVISOR, and a valid driver's license (CDL preferred).

Qualifications

• Experience performing service repairs with metrics.
• Experience using tools and following Technical Manual procedures.
• Experience with mechanical, electrical and hydraulic systems.
• Experience diagnosing using vehicles and equipment.
• Experience with Service ADVISOR or similar diagnostic tools.
• Ability to work cooperatively in a team and communicate effectively.
• Must have adequate toolset to perform job responsibilities.
• Physical demands including lifting up to 75 lbs., walking, standing and sitting.
• Education: High School Diploma or GED; associates degree preferred.
• Valid driver’s license is required; CDL preferred.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology.
• Accountable for billable time and assigned work orders.
• Documents diagnostics and repairs thoroughly and submits information on time.
• Operates and maintains vehicles, tools, and equipment needed for job duties.
• Maintains a clean and orderly work area and adheres to safety rules.
• Maintains current knowledge of John Deere and competitive products.
• Supports or conducts customer clinics as needed.
• Performs diagnostics and repairs in the field when required.
• Other tasks assigned by management.

Skills

Diagnostics & repairs

Mechanical systems

Electrical systems

Hydraulic systems

Service ADVISOR familiarity

Computer skills

Teamwork

Communication

Tools & equipment

Safety awareness

Education

High school diploma / GED

Associates degree preferred

Tools

Service ADVISOR

Diagnostic tools

Computer-based tools

Job description

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge:

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred