Service Technician

Express Employment Professionals - Cincinnati East; Grand Rapids Charter Township (MI); On-site; USD 34,000 - 44,000; Full time

Job summary

We are seeking a Service Technician for a leading windows and doors company in Grand Rapids, MI. The role involves traveling to homes and jobsites to diagnose and repair issues, perform repairs on windows and doors, and communicate repairs clearly to customers.

Typical day includes 5–8 service calls, using hand and power tools, and documenting work with an iPad. Lifting up to 50 lbs is required, with occasional heavier lifts.

Qualifications

• Hands-on experience with window/door installation or repair.
• Able to diagnose and repair issues on-site at homes.
• Comfortable operating with hand and power tools.
• Capable of lifting up to 50 lbs frequently.
• Maintains professional communication with customers.

Responsibilities

• Travel to customer homes and jobsites to diagnose and repair window and door issues.
• Complete repairs and adjustments on windows, doors, and related components.
• Explain repairs clearly to homeowners.
• Complete 5-8 service calls per day.
• Document service work using an iPad.
• Load parts and tools for scheduled calls.
• Maintain an organized service vehicle.

Skills

Mechanical aptitude

Troubleshooting

Independent worker

Customer service

Communication skills

Valid driver's license

Read tape measure

Hand & power tools

Safety conscious

Tools

iPad

Job description

Service Technician Summary:

An established leader in the windows and doors industry is looking for a mechanically inclined Service Technician to join their team. This position will travel to customer homes and jobsites to diagnose, repair, and adjust windows and doors. The ideal candidate has hands‑on experience with window and door installation or repair, is comfortable working independently, and communicates professionally with customers.

Service Technician Responsibilities:

• Travel to customer homes and jobsites to diagnose and repair window and door issues

• Complete repairs and adjustments on windows, sliding doors, French doors, and other products

• Replace or adjust glass, hardware, screens, blinds, shades, and other components as needed

• Troubleshoot service issues and determine the appropriate repair

• Explain repairs and service work clearly to homeowners and customers

• Complete approximately 5-8 service calls per day

• Use hand and power tools to complete repairs and adjustments

• Document completed service work and product information using an iPad

• Maintain communication regarding schedule changes, delays, or additional work needed

• Keep work areas clean and organized while working in customer homes

• Load necessary parts and tools for scheduled service calls

• Maintain an organized company service vehicle

• Work independently on most service calls and alongside other technicians on larger projects

Schedule & Pay:

• Monday - Friday, 7am start. End time typically between 3pm-5pm depending on service calls. Average 45-50 hours per week

• $25/HR - $32/HR DOE

Service Technician Qualifications:

• Previous window and door installation, repair, residential construction, maintenance, or similar hands‑on experience

• Working knowledge of windows and doors, including installation, adjustments, hardware, and minor repairs

• Comfortable using hand and power tools

• Ability to read a tape measure and work with measurements

• Strong mechanical aptitude and troubleshooting skills

• Comfortable working independently and managing multiple service calls throughout the day

• Professional and respectful when working in customer homes

• Strong communication and customer service skills

• Comfortable using an iPad or similar technology to document service work

• Valid driver's license and ability to meet company driving requirements

• Comfortable working from ladders and at heights, including second- and third-story work

• Ability to regularly lift up to 50 lbs. and occasionally lift up to 100 lbs.

• Dependable, coachable, detail-oriented, and able to work with a sense of urgency

Location:

Grand Rapids, MI

Position Type:

Full-time, Direct Hire