Technical Support Specialist II - Commercial & Industrial Water Treatment

Franklin Water Treatment; Waunakee (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

401(k) with matching

Health, dental, vision insurance

Job summary

Franklin Water Treatment in Waunakee, Wisconsin, seeks a Technical Sales & Support Specialist II who thrives on solving complex technical challenges while delivering exceptional customer service.

The ideal candidate will provide product support, generate quotes, and advise customers on solutions. With a focus on teamwork and making a positive impact, we offer development opportunities, competitive salaries, and comprehensive benefits including generous paid time off and 401(k) matching.

Qualifications

• 0-3 years' experience in water-treatment sales, service, or customer service required.
• Knowledgeable about commercial and industrial water treatment systems.

Responsibilities

• Provide product-specific technical information and support.
• Advise and recommend solutions to customers.
• Generate quotes for residential and/or commercial products.

Skills

Technical sales support

Customer service

Problem-solving

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

WQA certification

Job description

Department: Sales / Marketing

Location: US - Wisconsin - Waunakee

Job Title: Technical Sales & Support Specialist II

Job Overview

At Franklin Water Treatment, a division of Franklin Electric, we are leaders in cutting‑edge water treatment solutions. We are looking for a knowledgeable and dedicated Technical Sales & Support Specialist II to join our dynamic team. If you thrive on solving complex technical challenges, delivering top‑notch customer service, and want to make a real difference while advancing your career, we want to hear from you!

Key Responsibilities

• Provide product‑specific technical information and support to internal and external customers, including supporting sales processes and resolving complex product issues.
• Advise and recommend solutions to customers while presenting additional products and services as warranted.
• Generate quotes for residential and/or commercial products and services.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• 0‑3 years’ experience in water‑treatment sales, service, or customer service required.
• WQA certification preferred.

Who We Want

If you are experienced and knowledgeable about commercial and industrial water treatment systems and are a collaborative individual who is passionate about making a positive impact with customers, we encourage you to apply.

This role will leverage your experience and judgment to effectively communicate clear and accurate water‑treatment system solutions and recommendations to stakeholders.

Company Values & Benefits

Franklin Water Treatment provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one‑on‑one coaching, and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Generous paid time off & holidays
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short- and long‑term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs
• Employee discount program