Service Technician

LE014 Greenway Equipment, Inc.; Conway (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

LE014 Greenway Equipment, Inc. is seeking a Service Technician in Conway, Arkansas to perform diagnostics, service repairs, and maintenance on agricultural and outdoor power equipment. This role involves troubleshooting technical issues and working independently in the field.

The ideal candidate should have experience with mechanical, electrical, and hydraulic systems, along with a positive attitude and commitment to delivering excellent customer experiences. A high school diploma is required alongside the willingness to work extended hours and weekends.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment.
• Participate in training programs required by Greenway Equipment.
• Maintain condition of vehicles, inventory, tools, and equipment.
• Mentor Service Technician Apprentices and junior Service Technicians.

Skills

Mechanical systems knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Customer service orientation

Diagnostic skills

Education

High School Diploma or GED

Tools

Service Advisor or equivalent

Job description

Overview

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent computer-based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience.
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• High School Diploma, GED, or equivalent experience.
• Ability to work extended hours and weekends.

Equal Employment Opportunity

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.