Service Technician

LE014 Greenway Equipment, Inc.; Batesville (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

LE014 Greenway Equipment, Inc. is seeking a Service Technician based in Batesville, Arkansas. In this role, you will perform diagnostics and repairs on John Deere equipment, ensuring thorough documentation and excellent customer service.

The ideal candidate should have a High School Diploma or GED and experience with mechanical, electrical, and hydraulic systems. This position may require extended hours and will involve mentoring apprentices and junior technicians.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Ability to diagnose technical issues is crucial.
• Experience using special tools and following Technical Manual procedures.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment.
• Accountable for billable time and documentation of repairs.
• Mentor junior Service Technicians and apprentices.

Skills

Mechanical systems understanding

Electrical systems understanding

Hydraulic systems understanding

Diagnostic skills

Customer service

Education

High School Diploma or GED

Tools

Service Advisor or equivalent diagnostic tools

Job description

Overview

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent computer-based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience.
• Excellent skills in operating vehicles and equipment used for diagnostic purposes.
• High School Diploma, GED, or equivalent experience.
• Ability to work extended hours and weekends.

Equal Employment Opportunity

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.