Service Technician

HireGenics, Inc.; Chicago (IL); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Term life insurance

Short-term disability

AD&D

401(k)

Sick time

Paid leaves

Employee Assistance Program

Job summary

HireGenics, Inc. in Chicago, IL is hiring a Service Technician for the 1st shift. The role involves on-site and remote support, commissioning of products and systems, and assisting customers with technical issues.

Pay ranges from $30 to $32 per hour DOE, with an 8-hour shift from 04:00 to 12:30. Applicants should have a 3-year vocational training and 3 years of practical experience, and be capable of travel as needed.

Qualifications

• 3-year vocational training plus 3 years of practical experience required.
• Basic knowledge of principles, procedures, and work routines.
• Experience with on-site and remote technical support.
• Ability to operate automated production line equipment.

Responsibilities

• Deliver full range service in a defined technical area with input/output guidelines.
• Handle routine and non-complex inquiries from customers.
• Support in generating sales leads for predefined service offers.
• Adhere to defined processes and applicable regulations.
• Provide on-site and remote technical support as needed.

Skills

Technical tasks

Remote & on-site support

Customer service

Education

3-year vocational training

Job description

Move Forward with HireGenics!

HireGenics is immediately hiring a Service Technician in Chicago, IL

Pay: $30 to $32 per hour. DOE

The position will be for1st shift

Schedule Shift-8hrs-04:00am-12:30pm

Position Description:

• Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
• Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
• Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
• Adheres to defined processes and applicable regulations.

Impacts:

• Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines.
• Thinking is about applying / adapting the "right" procedure to a process or an issue arising.
• Unexpected situations need effective solution.

In Production:

• Operates with a range of machines and equipment, which effectively need different parameter setting and intensive control of production process.
• May include automated line production control in relatively medium complex environment.
• Or: operates in the set-up, maintenance, repair and/or installation of dedicated machines in the production line.

Key Responsibilities:

• Deliver full range service in a defined and focused technical area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available.
• Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office or production environment.
• Position may operate major parts or full spectrum of dedicated specialized standard software packages.
• Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

In Technical Customer Services:

• Service group worker, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed.

In Production:

• Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level or work.
• Experience: 3-year vocational training + 3 years practical experience needed.

Knowledge:

• Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period

Benefits:

HireGenics offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

HireGenics is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or (770)-493-5588. status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics) does not discriminate against applicants based on citizenship.

Hiregenics does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.