Associate Technician

DOCUmation; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

DOCUmation in San Antonio is seeking an Associate Technician to perform copier and printer maintenance and repair. You will respond quickly to service requests, deliver toner, collect meters, and ensure customer satisfaction while providing clear reports and updates. The role emphasizes strong electrical/mechanical skills, problem solving, and reliable teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• A+ certification preferred.
• Strong electrical and mechanical knowledge.
• Excellent problem solving and communication skills.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with customer training.
• Manage the utilization of assets and resources to achieve financial results and value.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate with customers, field service, sales, management and administration in a courteous, positive way.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.

Skills

Electrical background

Mechanical background

Technical knowledge/skills

Problem solving

Attention to detail

Organized

Written and verbal communication

Networking skills

Education

High School Diploma or GED

A+ certification

N+ certification

Job description

Position Announcement

Position: Associate Technician

Department: Service

Reports To: Service Manager

Salary grade: DOE

FLSA Status: Full Time / Non-Exempt / Hourly

Location: San Antonio

Description

This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Experience

• Strong electrical/mechanical background
• Technical knowledge/skills
• In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.

Computer Skills

Networking skills or experience

Education and Certification

Minimum: High School Diploma or GED; A+, N+ preferred but not required.

Physical Requirements

• Ability to lift 50 lbs.
• Ability to pull, lift, reach and transport equipment parts and boxes.
• Ability to stand/walk 75% of the day.

Special Requirements

Must have dependable transportation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.