Service Tech - Level III

NetPlanner Systems, Inc; Norcross (GA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

Medical & dental coverage

Paid time off

Holiday pay

Job summary

NetPlanner Systems, Inc is seeking a Level III Service Technician to maintain the tech environment, manage inventory, and provide second-level user support with timely, courteous responses. You may lead projects and troubleshoot issues while ensuring customer satisfaction and system reliability.

The role requires physical stamina (standing, lifting up to 50 lbs) and adherence to safety policies, with ESOP-like ownership benefits and a strong commitment to equal opportunity employment.

Qualifications

• Minimum high school diploma or GED.
• 4 years of business tech support experience or a 2-year college degree.
• Experience supporting business tech environments is preferred.

Responsibilities

• Conducts field training and second-level issue evaluation.
• Communicates problem status and feedback to customers/management.
• Escalates unresolved issues, collaborating with project managers or vendors.
• Identifies recurring issues and suggests improvements.
• Monitors and administers systems, maintains tech inventory, and leads projects.
• Stand for up to 8 hours, bend, stoop, climb, and lift up to 50 lbs.
• Follow safety rules and report unsafe conditions.
• Adhere to company policies and performance standards.

Skills

Second-level support

Field training

Customer service

Project coordination

Education

High school diploma or GED

2-year college degree or equivalent

Job description

Full-time Manual Labor ATLANTA, Norcross, GA, US

2 days ago Requisition ID: 1609

Salary Range: $27.00 To $35.00 Hourly

Service Tech - Level III

Purpose:

This job description outlines the responsibilities and duties of a Level III Technician, noting that additional reasonable tasks may be required to meet company goals. By signing, you confirm you can perform the duties, possess the skills, and meet the physical requirements listed.

Job Summary:

The Level III Technician maintains and monitors NetPlanner's tech environment, manages tech inventory, provides second-level support to users, and ensures customer satisfaction with timely, courteous responses. They proactively monitor systems, troubleshoot issues, and may lead projects as needed.

Duties and Responsibilities:

• Conducts field training and second-level issue evaluation
• Communicates problem status and feedback to customers/management
• Escalates unresolved issues, collaborating with project managers or vendors
• Identifies recurring issues and suggests improvements
• Monitors and administers systems, maintains tech inventory, and leads projects
• Essential Job Functions and Tasks:
• Stand for up to 8 hours, bend, stoop, climb, and lift up to 50 lbs (with assistance over 50 lbs)
• Reach overhead, read technical docs, and use tools with good hand-eye coordination
• Strong organizational skills, punctuality, and ability to work under pressure
• Basic accounting knowledge

Safety Responsibilities:

• Follow safety rules, use equipment properly, report unsafe conditions, and confirm safe procedures with supervisors

Additional Requirements:

• Adhere to company policies and performance standards

Reporting Relationships:

• Reports to the Project Manager, collaborates with Operations, Sales, and vendors

Educational/Experience Requirements:

• High school diploma or GED
• 4 years of business tech support experience or a 2-year college degree

Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring.