Service Tech II: Field & Systems Support (ESOP)

NetPlanner Systems, Inc.; Norcross (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

Medical & dental coverage

Paid time off

Holiday pay

Equal Opportunity Employer

Job summary

NetPlanner Systems, Inc. seeks a Level II/III Technician to maintain NetPlanner’s tech environment, manage inventory, and provide second-level support to users with courteous, timely responses. The role may lead projects and requires lifting up to 50 lbs and standing for extended periods.

Responsibilities include monitoring systems, training, issue evaluation, and collaboration with vendors. Equal opportunity employer with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 4 years of business tech support experience or a 2-year college degree.
• Strong problem-solving and communication skills.

Responsibilities

• Conducts field training and second-level issue evaluation.
• Communicates problem status and feedback to customers/management.
• Escalates unresolved issues, collaborating with project managers or vendors.
• Identifies recurring issues and suggests improvements.
• Monitors and administers systems, maintains tech inventory, and leads projects.
• Stand for up to 8 hours, bend, stoop, climb, and lift up to 50 lbs (with assistance over 50 lbs).

Skills

Technical support

Customer service

Troubleshooting

Documentation

Education

High school diploma or GED

Associate degree in IT or related field

Job description

NetPlanner Systems, Inc. seeks a Level II/III Technician to maintain NetPlanner’s tech environment, manage inventory, and provide second-level support to users with courteous, timely responses. The role may lead projects and requires lifting up to 50 lbs and standing for extended periods.

Responsibilities include monitoring systems, training, issue evaluation, and collaboration with vendors. Equal opportunity employer with comprehensive benefits.