Service Tech

Trek Retail Corporation; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible culture

Health care (PPO/HDHP)

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Tuition reimbursement up to $15,000

Employee discounts

401(k) with match and ESOP

Maternity leave 12 weeks with pay

Paid holidays

Vacation package

Deep partner retail discounts

Job summary

Trek Retail Corporation in Dallas Park City seeks a dedicated Service Technician to care for bicycles and keep owners riding smoothly. You’ll diagnose repairs, service Trek models early, and engage customers with friendly, helpful service.

Strong customer service, listening skills, and attention to detail are essential. Prior mechanic experience is not required; we offer training and a supportive team culture in a bustling shop environment.

Qualifications

• Customer service chops and friendly demeanor.
• Strong communication and listening skills.
• Attention to detail when servicing bikes.
• Willingness to learn new repair techniques.
• Teamwork mindset and proactive help on busy days.

Responsibilities

• Troubleshoot repairs and service diverse bikes.
• Handle repairs on Trek models before they hit the floor.
• Build trust with customers through reliable service.
• Learn proper service methods and new bike technologies.

Skills

Customer service

Communication

Attention to detail

Willingness to learn

Teamwork

Problem solving

Job description

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!Job LocationTrek Store Dallas Park CitySummaryJob DescriptionAs a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.What you’ll bring to the teamSelf-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any taskFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysTop-notch communication skillsImpressive attention to detail and a love for tinkering ‘til you figure it out.Eagerness to learn the ins and outs of servicing bicyclesA desire to continually learn proper service methods and new technologiesPrior mechanic experience is not required!Trek BenefitsFlexible and fun company cultureCompetitive health carePPO & HDHP medical plan options, Dental insurance, Vision insuranceFlexible Spending Accounts (FSA)Free life insurance & optional term life insuranceCompetitive vacation package401(k) with match and Employee Stock Ownership Plans (ESOP)12 weeks of maternity leave with 100% payPaid company holidaysTuition Reimbursement up to $15,000! (Undergraduate & Masters programs)Employee discounts on all productDeep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish