Service Team Leader

Storm Guard of New Bern; New Bern (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading home improvement company in New Bern is looking for a Service Team Leader to oversee customer satisfaction and project execution. The role involves fieldwork, managing crews, and ensuring safety, making it a developmental position for future leadership. Candidates should be organized with strong leadership and customer service skills and must be bilingual in English and Spanish.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong leadership and customer service skills required.
• Proficiency in roofing, siding, and carpentry preferred.
• Effective communication in English and Spanish is necessary.

Responsibilities

• Manage projects, ensuring customer satisfaction and quality of work.
• Conduct daily site visits and manage crews.
• Handle office tasks such as material ordering and project management.

Skills

Leadership

Customer Service

Bilingual Communication

Organization

Team Player

Detailed Attention

Coaching Ability

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:

The Service Team Leader, alongside the Production Manager, is responsible for customer satisfaction, quality of work, and the timely completion of booked projects.

The Service Team Leader primarily works in the field, conducting daily site visits, managing materials, coordinating crews, and ensuring jobsite safety on all projects. Candidates must be highly organized, possess excellent communication skills, have an eye for detail, and demonstrate a sincere passion for customer service. Additionally, this role involves office tasks such as material ordering, estimating, and project management, providing a comprehensive understanding of the business.

You will also handle repairs, schedule repair work, and collect payments for small projects. This position serves as a developmental role, preparing candidates for future roles as Production Manager.

Responsibilities:

1. Project Management
2. Customer Service
3. Supervision of crews and subcontractors
4. Material Ordering
5. Conflict resolution
6. Production scheduling
7. Customer follow-up and follow-through
8. Commitment to personal and team goals

Skills and Qualifications:

• Strong leadership skills
• Strong customer service skills
• Proficiency in roofing, siding, and carpentry (handy-person skills)
• Coachable
• Team player
• Organized
• Effective bilingual communication in English and Spanish

Compensation and Benefits:

• $45,000 - $65,000 annually
• Performance-based bonuses
• Paid time off