Service Team Leader

Storm Guard Restoration; New Bern (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading restoration company is seeking a Service Team Leader to oversee project management and customer satisfaction. This developmental role involves fieldwork and administrative tasks, requiring a strong background in customer service and handy-person skills. Ideal candidates will thrive in ensuring timely project completion and team coordination, preparing for a future role as a Production Manager.

Benefits

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Experience in project management and customer service essential.
• Skills in Roofing, Siding, and Carpentry preferred.
• Bilingual (English and Spanish) communication is valued.

Responsibilities

• Manage projects and ensure customer satisfaction.
• Supervise crews and handle scheduling.
• Conduct daily site visits and material ordering.

Skills

Leadership skills

Customer service skills

Handy-person skills

Communication

Organizational skills

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

POSITION OVERVIEW:

The Service Team Leader along with the Production Manager is responsible for the customer satisfaction, quality of work, and timely completion of booked projects.

The Service Team Leader is based largely in the field conducting daily site visits, running materials, moving crews as necessary, and ensuring the jobsite safety on all projects. Service Team Leaders must be highly organized, possess excellent communication skills, have an eye for detail. And have a sincere passion for customer service. In this role, you will also spend time working on office tasks and learning the administrative side of the business such as material ordering, estimating, and all aspects of project management.

You will also complete repairs, schedule repairs, and collect payments on repair and small projects. This position is a developmental role that will prepare candidates for the role of Production Manager.

RESPONSIBILILTIES:

· Project Management

· Customer Service

· Supervision of crews and subcontractors

· Material Ordering

· Conflict resolution

· Production scheduling

· Diligent customer follow-up & follow-through

· Commitment to personal and team goals

SKILLS AND QUALIFICATIONNS:

· Strong leadership skills

· Strong customer service skills

· Strong “handy-person” skills in Roofing, Siding and Carpentry

· Coachable

· Team Player

· Organized

· Effective communicator in both English and Spanish

COMPENSATION and BENEFITS

· $45,000-$65,000 Annually

· Bonuses for performance

· Paid Time off