Service Team Lead - Guest Experience & Coaching

Crisp & Green; Florida; On-site; USD 22,041 - 27,552; Full time

Job summary

Crisp & Green is seeking a Service Lead to join our team. As a Team Lead, you will be a role model, mentor, and coach, upholding our crisp standards in food safety, quality, and hospitality.

You will inspire and guide shifts to deliver an exceptional guest experience and support the smooth operation of every service. You will provide peer training, facilitate onboarding, and ensure teamwork across the restaurant.

Qualifications

• Minimum 6 months restaurant experience (fast-casual or QSR preferred).
• Completion of Steele Brands’ Team Lead Training program.
• Strong communication and teamwork skills.

Responsibilities

• Provide peer-to-peer training and coaching to Team Members.
• Assist onboarding new hires and reinforcing skill development.
• Support shift execution under direct supervision of the GM/AGM or Certified Team Lead.
• Maintain food safety, cleanliness, and operational standards.
• Model exceptional hospitality and assist with guest interactions, escalating complex issues to management.
• Foster a positive team environment by modeling Steele Brands’ values of wellness, integrity, and hospitality.

Skills

Leadership

Communication

Teamwork

Job description

Description

CRISP & GREEN™ is seeking a talented Service Lead to add to our team!

CRISP & GREEN® is where individuals go to experience healthy and delicious food. To ensure that guests receive the best service and food each and every time, we need enthusiastic, positive and motivated leaders. Our Team Leads are the champions of delivering an exceptional guest experience. The Team will lead their team with an eye on the food, feel, and flow of the restaurant each shift. It is vital that our Team Leads can coach and inspire teams to deliver and maintain the crisp standard, 100% of the time.

Position Summary

As a Team Leads, you will be the role model amongst our team and maintain our crisp standards in regards to food safety and quality. You will be a mentor, coach, and leader that our teams will want to emulate. We see the Team Leaders as an absolutely vital role in our continued success and growth as a company

Key Responsibilities

Training & Development:

• Provide peer-to-peer training and coaching to Team Members.
• Assist in onboarding new hires and reinforcing skill development.

Operational Support:

• Support shift execution under direct supervision of the GM/AGM or Certified Team Lead.
• Maintain food safety, cleanliness, and operational standards.

Guest Experience:

• Model exceptional hospitality and assist with guest interactions, escalating complex issues to management.

Culture & Teamwork:

• Foster a positive team environment by modeling Steele Brands’ values of wellness, integrity, and hospitality.
• Support communication between Team Members and management.

Requirements

Required Experience & Qualifications

• Minimum 6 months restaurant experience (fast-casual or QSR preferred).
• Completion of Steele Brands’ Team Lead Training program.
• Strong communication and teamwork skills.

Core Competencies

• Peer Coaching: Helps train and support Team Members.
• Guest Focus: Delivers outstanding hospitality and escalates guest concerns appropriately.
• Adaptability: Maintains composure in a fast-paced environment.
• Collaboration: Works closely with management and peers to achieve goals.