Account Manager - SISCO

Cottingham & Butler; Dubuque (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cottingham & Butler is seeking an Account Manager for its SISCO division in Dubuque, Iowa. The role involves serving as the primary point of contact for brokers and clients, ensuring high-quality service and effective handling of inquiries and reports.

The ideal candidate will have strong communication skills, proficiency in Excel, and the ability to build trust-based relationships. This position offers an opportunity to work collaboratively across departments while delivering exceptional service to clients.

Qualifications

• Proven ability to facilitate client renewals and handle complex inquiries.
• Experience in collaborating with internal departments for client service.
• Strong ability to analyze plan performance and implement strategies.

Responsibilities

• Serve as the primary contact for assigned brokers and clients.
• Deliver exceptional client service and facilitate renewal processes.
• Lead meetings for Open Enrollment support and renewal discussions.

Skills

Strong verbal and written communication skills

Proficiency in Excel

High responsiveness to client inquiries

Ability to develop and deliver presentations

Strong interpersonal skills

Excellent problem-solving abilities

Job description

SISCO, a Cottingham & Butler company, is a leading third‑party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients, ensuring their inquiries are addressed promptly and accurately. This role requires close collaboration with internal departments within SISCO, including Customer Service, Implementation, and Enrollment, to provide high‑quality service and facilitate the effective handling of client requests, including standard and non‑standard reporting needs.

Essential Functions

• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate.
• Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal.
• Act as the central gatekeeper for all information pertaining to client renewals or mid‑year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs.
• Lead virtual and in‑person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

Specific Skills

• Strong verbal and written communication skills.
• Proficiency in Excel.
• High responsiveness to client inquiries.
• Ability to develop and deliver presentations in group settings.
• Strong interpersonal skills to build trust‑based relationships with clients.
• Excellent problem‑solving and cost‑analysis abilities.
• Ability to work effectively with teammates and demonstrate professionalism in language and behavior.

About SISCO

SISCO was established in 1980 as a boutique third‑party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third‑party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever‑increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program.