Service Representative

Cottingham & Butler; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

SISCO, a Cottingham & Butler company, seeks a Service Representative to support our benefits administration services. You will handle customer inquiries, process medical and dental claims, and learn complex plan details in a fast-paced environment.

We value driven, energetic candidates who put customers first and are willing to grow with a team that emphasizes open communication and collaboration. Our Service Center operates Monday–Thursday 7 am–7 pm and Friday 7 am–5 pm.

Qualifications

• Strong communication (verbal and written) skills.
• The ability to multi-task and have great attention to detail.
• Ability to work with customers of diverse background and dispositions.
• Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time).

Responsibilities

• Answer customer inquiries on benefits plans.
• Process Medical/Dental Claims.
• Learn/retain large amounts of technical information.

Skills

Strong communication

Multitasking

Attention to detail

Customer focus

Education

Life and Health license (or obtain within 180 days)

Job description

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

Essential Functions:

• Answer customer inquiries on benefits plans
• Process Medical/Dental Claims
• Ability to learn/retain large amounts of technical information

What We're Looking For:

• Strong communication (verbal and written) skills
• The ability to multi-task and have great attention to detail
• Ability to work with customers of diverse background and dispositions
• Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)

Experience

• Medical or call center experience is a plus
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

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