Benefits Account Manager — Client Success & Renewals

Cottingham & Butler; Dubuque (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cottingham & Butler is seeking an Account Manager for its SISCO division in Dubuque, Iowa. The role involves serving as the primary point of contact for brokers and clients, ensuring high-quality service and effective handling of inquiries and reports.

The ideal candidate will have strong communication skills, proficiency in Excel, and the ability to build trust-based relationships. This position offers an opportunity to work collaboratively across departments while delivering exceptional service to clients.

Qualifications

• Proven ability to facilitate client renewals and handle complex inquiries.
• Experience in collaborating with internal departments for client service.
• Strong ability to analyze plan performance and implement strategies.

Responsibilities

• Serve as the primary contact for assigned brokers and clients.
• Deliver exceptional client service and facilitate renewal processes.
• Lead meetings for Open Enrollment support and renewal discussions.

Skills

Strong verbal and written communication skills

Proficiency in Excel

High responsiveness to client inquiries

Ability to develop and deliver presentations

Strong interpersonal skills

Excellent problem-solving abilities

Job description

Cottingham & Butler is seeking an Account Manager for its SISCO division in Dubuque, Iowa. The role involves serving as the primary point of contact for brokers and clients, ensuring high-quality service and effective handling of inquiries and reports.

The ideal candidate will have strong communication skills, proficiency in Excel, and the ability to build trust-based relationships. This position offers an opportunity to work collaboratively across departments while delivering exceptional service to clients.