Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa; New Orleans (LA); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a Service Team Coordinator to join their dynamic team. This role involves managing customer service calls, ensuring patient satisfaction, and supporting various initiatives to enhance healthcare delivery. If you are passionate about serving others, especially seniors, and thrive in a fast-paced environment, this opportunity is perfect for you. Join a rapidly expanding organization that values your contributions and offers a supportive work-life balance. Make a difference every day in the lives of patients while enjoying competitive pay and career growth opportunities.

Benefits

Competitive Pay

Career Growth Opportunities

Great Work-Life Balance

Benefits Package

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• Experience in a fast-paced healthcare environment is highly preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology and maintain relationships.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multitasking

Business Acumen

Customer Service

Problem Solving

Fluency in English

Bilingual Skills (Spanish, Creole, Vietnamese)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based CRM Systems

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Be among the first 25 applicants two days ago.

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for both our patients and our team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator handles outbound and inbound customer service calls related to patient scheduling, inquiries, and other interactions. This role is key in providing excellent customer service to support better patient health. The coordinator supports various initiatives and medical centers, adhering to policies and regulations, and aims to meet quality, compliance, and productivity standards while delivering VIP customer service. This position may require in-office presence when necessary.

The schedule for this position is Tuesday through Saturday, from 11:00 AM to 8:00 PM Eastern time.

Essential Job Duties/Responsibilities

1. Operate in a call center environment, handling inbound and outbound calls related to patient scheduling, sales, and inquiries.
2. Respond to patient inquiries following the ChenMed care model.
3. Follow up to ensure patient satisfaction; escalate issues as needed.
4. Make timely decisions according to department standards and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships by providing prompt, accurate service to promote loyalty.
7. Collaborate with team members across departments to ensure VIP customer service.
8. Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acumen
• Understanding of core job functions, practices, and procedures
• Exceptional verbal communication and active listening skills
• Strong organizational and multitasking abilities
• Passion for serving others, especially seniors, with proactive solutions
• Ability to operate in a demanding environment
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Willingness to work overtime as needed
• Willingness to travel locally, regionally, and nationwide up to 10%
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) preferred

Education and Experience

• High school diploma or GED required
• At least 2 years of customer service experience, preferably in a call center
• Experience in a fast-paced healthcare environment is highly preferred
• Experience with web-based CRM systems

We’re ChenMed—transforming healthcare for seniors and improving America’s healthcare. Family-owned and physician-led, we focus on better health outcomes. We’re growing rapidly and seeking to rescue more seniors from inadequate care.

We offer competitive pay, benefits, career growth, and a great work-life balance. Join us and make a difference every day!

Current Employees apply here. Contingent Workers, see the job aid here.