Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa; Louisville (KY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly expanding healthcare provider as a Service Team Coordinator, where you'll handle customer service calls focused on patient scheduling and inquiries. This role requires exceptional communication and organizational skills, as you will be the first point of contact for patients. You'll work in a dynamic environment, ensuring excellent service while adhering to policies and regulations. The position offers a unique opportunity to make a difference in patients' lives while enjoying a competitive salary and benefits. If you're passionate about serving others and thrive in a fast-paced setting, this is the perfect role for you.

Benefits

Competitive Pay

Career Growth Opportunities

Work-Life Balance

Health Benefits

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment is highly preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based tools for customer service.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multitasking

Customer Service

Proficiency in Microsoft Office Suite

Bilingual Skills (Spanish, Creole, Vietnamese)

Education

High School Diploma or GED

Tools

Web-based CRM Systems

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and ambitious? Do you inspire others with kindness and joy?

We’re different from most primary care providers. We’re expanding rapidly and need great people to join us.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role focuses on excellent customer service, supporting better patient health, and adhering to policies and regulations. It may require in-office presence when needed.

The schedule is Tuesday through Saturday, 11:00AM-8:00PM Eastern.

Essential Job Duties/Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries in a call center environment.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up to ensure patient satisfaction; escalate issues as needed.
• Make timely decisions based on department standards and policies.
• Document interactions using web-based tools.
• Provide prompt, accurate service to foster loyalty.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Business acuity and understanding of core functions.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite.
• Willingness to work overtime as needed.
• Availability to travel up to 10% locally and nationally.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED.
• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment is highly preferred.
• Experience with web-based CRM systems.

ChenMed is transforming healthcare for seniors, improving lives, and growing rapidly. We offer competitive pay, benefits, career growth, and work-life balance. Join us and make a difference every day.

Current Employee? Apply here.

Contingent Worker? See the job aid to apply.