Service & Support Technician

Yamaha Agriculture; Quincy (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Generous leave options

Global business exposure

Growth opportunities

Birthday leave

Staff wellbeing

Inclusive team culture

Job summary

Yamaha Agriculture is seeking a Service & Support Technician to deliver technical support for deployed products across Washington State. You’ll work with distributors and service partners on-site, diagnose issues, and coordinate with NZ-based R&D engineers to implement solutions.

Travel and occasional after-hours work are possible to meet customer needs. As you gain product knowledge, you’ll triage issues more autonomously, utilizing knowledge bases and incident systems while maintaining strong

Qualifications

• Experience in a similar technical product support role with trouble shooting and methodical fault finding.
• Experience with diesel engines and hybrid vehicles.
• An entry level – intermediate level ability to interpret engineering drawings.
• An ability to pick up new software and technology efficiently.
• Confidence to coordinate tasks and people and to drive issue resolution.
• Excellent customer service skills and communication ability (both written and verbal) as well as problem solving skills.
• Ability to communicate (read and write) in Spanish.
• A tertiary education in electrical or electro-mechanical engineering.
• Experience with incident management ticketing systems and/or knowledge based systems.
• Basic scripting and programming experience.

Responsibilities

• Provide on-site support to distributors and service partners across Washington State.
• Collaborate with NZ-based R&D, procurement and manufacturing teams to diagnose and resolve issues.
• Triages support issues autonomously as knowledge increases and coordinates with engineers to implement solutions.

Skills

Troubleshooting

Diesel engines

Engineering drawings

Software aptitude

Task coordination

Customer service

Spanish language

Education

Electrical or electro-mechanical engineering

Tools

Incident management systems

Knowledge base systems

Scripting basics

Job description

Here at Yamaha Agriculture, we envision a future where the next generation inherits a healthier world, where food is nutritious, abundant, affordable, and positively impacts the environment. Our mission is to ensure our grower customers are sustainable, profitable, and resilient in the face of scarcer resources and climate change. We achieve this by delivering high-quality automation and precision solutions, built on deep partnerships, trust, reliability, and performance.

This Opportunity

As our new Service & Support Technician, you will be responsible for all technical support activities for our fleet of deployed products across Washington State. Collaborating closely with our other YAG teams based in NZ – including R & D, procurement and manufacturing engineers and technicians, you will: provide support to distributors and service partners onsite, liaise with product operators to gather information, diagnose problems and track these through to solution.

As your product knowledge increases, you will be able to autonomously triage support issues and resolve issues by coordinating with the relevant (NZ based) R & D engineers.

Due to the nature of supporting deployed products within the agriculture industry and collaborating with internationally based colleagues, from time to time you may need to work outside of usual business operating hours to deliver the full responsibilities of the role and support customer requirements. Some travel may also be required.

Skills & Experiences Required

• Experience in a similar technical product support role with trouble shooting and methodical fault finding
• Experience with diesel engines and hybrid vehicles
• An entry level – intermediate level ability to interpret engineering drawings
• An ability to pick up new software and technology efficiently
• Confidence to coordinate tasks and people and to drive issue resolution
• Excellent customer service skills and communication ability (both written and verbal) as well as problem solving skills
• Ability to communicate (read and write) in Spanish
• A tertiary education in electrical or electro-mechanical engineering
• Experience with incident management ticketing systems and/or knowledge based systems
• Basic scripting and programming experience.

This is a permanent, full-time (40hpw) position based in Quincy, Washington State.

Not always does a candidate need to meet every single skill or experience listed in an advert to be successful in a role. If you think you have what we need for this role, but you don't meet every requirement on the list - we'd still like to hear from you.We are an equal opportunity employer and value diversity at our company.

What we offer

• Company vehicle with service tool kit
• Great leave and benefits options and flexible working availability
• A world-class exciting global business model
• Opportunities for growth and development
• Birthday leave
• A genuine commitment to staff engagement and wellbeing
• An inclusive and engaging team culture with opportunities to connect and engage across YAG

What we do

Yamaha Agriculture is a new company under the Yamaha Motor Co. umbrella. We are focused on delivering autonomous equipment and AI-powered digital solutions that help growers in the specialty crop market become more sustainable, profitable and resilient in the face of scarcer resources and climate change.

Through the strategic acquisitions of Robotics Plus (NZ) and The Yield Technology Solutions (Aus), Yamaha Agriculture develops and delivers robotics solutions for spraying, weeding and other field operations, while leveraging advanced data analytics and AI to enable precision farming and data-driven decision making for growers of wine grapes, apples and other specialty crops in North America, Australia and New Zealand.

If you would like to find out more about us and our team, please visit www.yamaha-agriculture.com

Applications for this position will close November 15, 2026

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