Technical Support Representative

YANMAR America; Adairsville (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

YANMAR America is seeking a Technical Support Representative to provide expert technical assistance for industrial engines and off-road equipment in Adairsville, GA. This role serves dealers, OEMs, customers, and internal teams across North America.

You will troubleshoot, diagnose, and advise on repairs using manuals and diagnostic tools, and document cases in Salesforce. Expect travel of about 10% to dealer sites and events.

Qualifications

• 2+ years in a technical/diagnostic/service role.
• Experience with diesel engines or heavy equipment.
• Ability to troubleshoot mechanical, electrical, hydraulic, and electronic issues.
• Familiarity with diagnostic equipment like volt/ohm meters or CAN bus.
• Strong communication and customer service skills.
• Associates degree or technical certification.
• Bilingual EN/Spanish is a plus.

Responsibilities

• Serve as the primary technical support contact for dealers, OEMs, customers, and internal personnel.
• Troubleshoot equipment issues and provide repair recommendations using manuals and tools.
• Assist dealers with machine diagnostics, maintenance recommendations, and standard repair procedures.
• Use Salesforce CRM to document and track technical support cases.
• Support warranty-related inquiries and dealer warranty procedures.
• Utilize remote diagnostic and monitoring tools to resolve field issues.
• Coordinate dealer visits and technical support activities as needed.
• Build and maintain expertise on YANMAR engines and equipment.
• Participate in dealer visits, customer visits, trade shows, and product training.

Skills

Troubleshooting

Customer service

Communication

Diesel engines

CRM (Salesforce)

Education

Associate degree or technical certification

Tools

Diagnostic tools

Job description

Position:Technical Support Representative

Location: Adairsville, GA

Job Id:961

# of Openings:1

Technical Support Representative – Off-Road Equipment

Not an IT Help Desk Position

Are you passionate about diesel engines, off-road equipment, and helping others solve technical problems?

YANMAR America is seeking a Technical Support Representative to provide technical assistance and troubleshooting support for our Industrial Engine, Construction, Agriculture, and UTV product lines. This position serves as a key technical resource for dealers, OEMs, customers, and internal teams throughout North America.

This is not an IT, software, networking, or computer support position. We are looking for candidates with experience supporting, troubleshooting, repairing, maintaining, or servicing diesel engines, construction equipment, agricultural equipment, industrial equipment, heavy-duty trucks, or similar machinery.

If you enjoy solving technical problems, helping customers, and sharing your knowledge with others, we want to hear from you.

What You'll Do

Serve as the primary technical support contact for dealers, OEMs, customers, and internal personnel.

Troubleshoot equipment issues and provide repair recommendations using technical manuals, diagnostic tools, service publications, and company resources.

Assist dealers with machine diagnostics, maintenance recommendations, and standard repair procedures.

Use Salesforce CRM and case management tools to document and track technical support cases through resolution.

Support warranty-related inquiries and assist dealers with warranty procedures and pre-authorization requirements.

Utilize remote diagnostic and monitoring tools to investigate and resolve equipment issues in the field.

Coordinate dealer visits and technical support activities as needed.

Support Business Development Managers and Aftermarket Sales teams with technical product knowledge and customer support.

Build and maintain technical expertise on YANMAR engines, construction equipment, agricultural equipment, UTVs, electronic controls, hydraulic systems, and diagnostic tools.

Participate in dealer visits, customer visits, trade shows, and product training activities.

Continuously improve customer service and technical support processes.

What We're Looking For

Minimum of 2 years of hands-on experience in a technical, diagnostic, service, dealership, rental equipment, fleet maintenance, or equipment support role.

Experience working with diesel engines, construction equipment, agricultural equipment, industrial equipment, heavy-duty trucks, marine equipment, or similar machinery.

Ability to troubleshoot mechanical, electrical, hydraulic, and electronic equipment issues.

Familiarity with diagnostic equipment such as volt/ohm meters, CAN bus interfaces, OBD diagnostic tools, or similar equipment.

Strong verbal and written communication skills with the ability to explain technical concepts to customers and dealers.

Strong customer service and problem-solving skills.

Ability to manage multiple priorities and work independently.

Associates degree, technical certification, or equivalent combination of education and experience.

Experience using CRM systems, technical publications, service manuals, and diagnostic software is preferred.

Bilingual (English/Spanish) is a plus.

Why Join YANMAR?

Join a globally recognized leader in diesel engines and off-road equipment.

Work alongside experienced technical professionals in a collaborative environment.

Gain exposure to Industrial Engine, Construction, Agriculture, and UTV product lines.

Ongoing technical training and professional development opportunities.

Competitive benefits package and paid time off.

Opportunity to make a direct impact on dealer success and customer satisfaction.

Approximately 10% travel for dealer support, customer visits, training, and industry events.

If you're looking for an opportunity to apply your equipment knowledge, develop your technical expertise, and help customers keep their equipment running at peak performance,