Field Service & Support Technician – Agriculture Automation

Yamaha Agriculture

Quincy (WA)

On-site

USD 60,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Company vehicle

Generous leave options

Global business exposure

Growth opportunities

Birthday leave

Staff wellbeing

Inclusive team culture

Job summary

Yamaha Agriculture is seeking a Service & Support Technician to deliver technical support for deployed products across Washington State. You’ll work with distributors and service partners on-site, diagnose issues, and coordinate with NZ-based R&D engineers to implement solutions.

Travel and occasional after-hours work are possible to meet customer needs. As you gain product knowledge, you’ll triage issues more autonomously, utilizing knowledge bases and incident systems while maintaining strong

Qualifications

Experience in a similar technical product support role with trouble shooting and methodical fault finding.
Experience with diesel engines and hybrid vehicles.
An entry level – intermediate level ability to interpret engineering drawings.
An ability to pick up new software and technology efficiently.
Confidence to coordinate tasks and people and to drive issue resolution.
Excellent customer service skills and communication ability (both written and verbal) as well as problem solving skills.
Ability to communicate (read and write) in Spanish.
A tertiary education in electrical or electro-mechanical engineering.
Experience with incident management ticketing systems and/or knowledge based systems.
Basic scripting and programming experience.

Responsibilities

Provide on-site support to distributors and service partners across Washington State.
Collaborate with NZ-based R&D, procurement and manufacturing teams to diagnose and resolve issues.
Triages support issues autonomously as knowledge increases and coordinates with engineers to implement solutions.