Service Support Staff and Saturday Advisor - Keizer

Skyline Sales, Inc.; Keizer (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

FSA & HSA

Group Life Insurance

Paid Holidays

Additional Benefits

401k Retirement Program

Employee Discounts

Job summary

Skyline Ford in Keizer, OR is seeking a hands-on service role for an individual with a mechanical background and strong people skills. You will join an experienced service team and support with appointments, dispatch, and customer updates.

The role emphasizes a practical understanding of repairs, excellent service, and the ability to manage multiple tasks in a busy shop. Saturdays required; dealership experience is preferred but not mandatory.

Qualifications

• Experience in automotive service is required or preferred.
• Strong customer service skills and a professional phone presence.
• Organized with attention to detail and ability to manage multiple priorities.
• Proactive, dependable, and eager to learn.

Responsibilities

• Answer calls, schedule appointments, and help customers with service questions.
• Dispatch work to technicians and coordinate shop workflow.
• Assist advisors with repair orders, customer updates, and follow-through.
• Handle overflow customers during the week.
• Serve as the Saturday advisor, managing check-in, recommendations, and vehicle delivery.

Skills

Customer service

Phone presence

Organization

Initiative

Follow-through

Willingness to learn

Tools

CDK

Xtime

Job description

Know cars? Good with people? Help keep our service department moving.

Skyline Ford is looking for someone with a mechanical background, strong customer service skills, and the drive to learn. This is a hands‑on opportunity to join a Ford dealership and play an important role on an experienced service team.

What you’ll do:

• Answer phone calls, schedule appointments, and help customers with service questions.
• Assist with dispatching work to technicians and coordinating shop workflow.
• Support advisors with repair orders, customer updates, and follow-through.
• Handle overflow customers during the week.
• Serve as the Saturday advisor, managing customer check‑in, repair recommendations, and vehicle delivery.

What we’re looking for:

• Previous automotive industry experience—whether as a service advisor, service writer, scheduler, independent shop assistant, or in another automotive service role.
• A mechanical background and a practical understanding of automotive repairs and maintenance.
• Strong customer service skills and a friendly, professional phone presence.
• Organization, attention to detail, and the ability to manage competing priorities.
• Initiative, dependable follow-through, and a strong desire to learn.
• Availability to work Saturdays.

Automotive industry experience is required. Dealership and service advisor experience are preferred but not required. Familiarity with CDK and Xtime is a strong plus.

Compensation:

Pay depends on experience (DOE).

We’re looking for someone who enjoys variety, takes ownership of their work, and understands that a great customer experience depends on a team that works well together.

Bring your automotive knowledge and your people skills.

Benefit Package:

• Paid Time Off: Paid Time Off after 90 days employment. PTO increases at 3rd and 5th year anniversaries.
• Health Coverage: Medical, Vision, and Dental coverage. Eligible first of the month after 60 days of service. Medical plans include HMO,PPO, and HDHP plan options!
• Medical and Dependent Care Flexible Spending Accounts
• Heath Savings Accounts: Health Savings Account benefit includes monthly employer contributions!
• Group Life Insurance: Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
• 7 Paid Holidays
• Additional Benefits: Voluntary Life Insurance, Legal Shield, AFLAC and more.
• 401k Retirement Program: Includes employer contributions as well as pre-tax and Roth after-tax investment options. Eligible first of the month after 60 days of service.
• Employee Discounts: Enjoy employee discounts in parts, sales, and service.

Equal opportunity employer.