Service Operations Lead

Acura of Salem; Salem, Northern (OR, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

Flexible Spending Accounts

Health Savings Accounts

Group Life Insurance

7 Paid Holidays

Voluntary Life Insurance

Legal Shield

AFLAC

401k Plan

Employee Discounts

Job summary

Skyline Ford | Keizer & South Commercial is seeking a Service Operations Lead to work with the Service Manager, owning daily follow-through and optimizing two service locations. You will lead across Keizer and South Commercial, providing hands-on leadership, supporting staff, and ensuring smooth operations.

You will drive uptime by coordinating workflow, coaching advisors and technicians, and maintaining strong customer service.

Qualifications

• Automotive service experience with scheduling, dispatch, and technician workflow understanding.
• Ability to lead by example, coach, and hold people accountable with professionalism and respect.
• Strong customer service and phone skills, including resolving concerns effectively.
• Organizational skills with attention to detail and experience reading daily performance reports.
• Initiative and sound judgment to solve routine problems and escalate when needed.

Responsibilities

• Lead daily operations at Keizer as needed, coordinating workflow and supporting technicians and advisors.
• Help build a strong store culture and hold the team accountable while encouraging teamwork.
• Facilitate technician and advisor meetings to align priorities and follow-through.
• Provide Monday coverage by answering phones and scheduling appointments when staffing is lighter.
• Support both Keizer and South Commercial locations, including dispatch and service functions.
• Track recalls and follow repairs through to completion across both locations.
• Assist with recruitment, onboarding, and ongoing training to retain staff.

Skills

Leadership

Customer service

Communication

Organization

Problem solving

Team collaboration

Adaptability

Tools

CDK

Xtime

Job description

Service Operations Lead

Skyline Ford | Keizer & South Commercial

Help lead the team. Keep the work moving. Make the customer experience better.

Skyline Ford is looking for a Service Operations Lead to work directly with our Service Manager, taking ownership of daily follow-through and helping our two service locations perform at their best.

You'll work across our Keizer and South Commercial locations based on department needs, providing hands-on leadership, supporting employees, and keeping service operations running smoothly. This is a position for someone who sees what needs attention, takes initiative, and follows through.

What You'll Do

• Lead daily operations at Keizer as needed. Help coordinate workflow, support technician productivity, assist advisors, and address customer concerns.

• Help build a strong store culture. Work alongside the Service Manager to create an environment where employees feel supported, take pride in their work, and hold themselves and each other accountable. Encourage teamwork, recognize contributions, and lead by example.

• Support regular team communication. Help prepare for and facilitate technician meetings and daily advisor morning meetings, keeping the team aligned on priorities, expectations, and follow-through.

• Provide strong Monday coverage. Take an active role answering phones and scheduling appointments when staffing is lighter.

• Support both locations. Adjust to department needs, including helping with dispatch and other service functions at South Commercial.

• Coordinate inventory recalls. Help track open recalls on dealership inventory and follow repairs through completion.

• Help develop and retain employees. Assist with recruitment, new hire orientation, ongoing training, and team engagement.

• Build motivating team challenges. Create contests and recognition opportunities for advisors and technicians that encourage productivity, quality, and a great customer experience.

• Track daily performance. Assist the Service Manager with financial tracking, review department results, and follow up on opportunities for improvement.

What You Bring

• Automotive service experience, with an understanding of how scheduling, advising, dispatch, and technician workflow fit together.

• The ability to lead by example, coach employees, and hold people accountable with professionalism and respect.

• Strong customer service and phone skills, including the confidence to work through concerns.

• Organization, attention to detail, and comfort working with numbers and daily performance reports.

• Initiative and sound judgment—you can solve routine problems independently and recognize when to involve the Service Manager.

• A willingness to step into the work, learn, and support the team wherever you're needed.

• Dealership experience is preferred. Familiarity with CDK and Xtime is a strong plus.

Why This Role Matters

You'll work closely with the Service Manager, learning the business and becoming a trusted extension of their leadership across both locations. Your work will help turn department goals into consistent daily habits: productive shops, supported employees, and customers who feel taken care of.

Compensation based on experience.

If you enjoy bringing structure, energy, and follow-through to a busy service department, we'd like to meet you.

Benefit Package:

• Paid Time Off:Paid Time Off after 90 days employment. PTO increases at 3rd and 5th year anniversaries.
• Health Coverage:Medical, Vision, and Dental coverage. Eligible first of the month after 60 days of service. Medical plans include HMO,PPO, and HDHP plan options!
• Medical and Dependent Care Flexible Spending Accounts
• Heath Savings Accounts:Health Savings Account benefit includes monthly employer contributions!
• Group Life Insurance:Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
• 7 Paid Holidays
• Additional Benefits:Voluntary Life Insurance, Legal Shield, AFLAC and more.
• 401k Retirement Program:Includes employer contributions as well as pre-tax and Roth after-tax investment options. Eligible first of the month after 60 days of service.
• Employee Discounts:Enjoy employee discounts in parts, sales, and service.

Equal opportunity employer.