Service Support & Scheduling Specialist

Johnson Health Tech Companies; BLOOMINGTON (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Wellness Programs and more

Job summary

Johnson Health Tech Companies is seeking a Service Support Agent in Bloomington, MN to coordinate service visits, confirm warranties, and invoice upon completion. You will work with customers, technicians, and 3rd party providers to ensure timely, accurate service delivery.

The role emphasizes strong Excel/Word/Outlook skills, relationship building with customers, and collaboration with finance to ensure warranty revenue tracking and collections.

Qualifications

• 1–2 years of customer service or scheduling experience preferred.
• High school diploma or equivalent required.
• Advanced Excel, Word and Outlook skills are necessary.

Responsibilities

• Establish service, maintenance, contract call priorities and schedule accordingly.
• Establish positive long-term relationships with customers and key members of commercial establishments.
• Assist customers on the phone, via email, and walk-ins (possibly live calls).
• Assist the retail sales in resolving customer or store issues.
• Ensure inventory is in stock before scheduling the service call and assist in ordering parts.
• Ensure that direct customer relationships are positive, productive and profitable.
• Prepare reports as requested.
• Minimize non-billable Service Technician time.
• Maintain cooperative relationships with all company employees.
• Assist in collections for commercial and retail work by the service department.

Skills

Customer service

Scheduling

Communication

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Johnson Health Tech Companies is seeking a Service Support Agent in Bloomington, MN to coordinate service visits, confirm warranties, and invoice upon completion. You will work with customers, technicians, and 3rd party providers to ensure timely, accurate service delivery.

The role emphasizes strong Excel/Word/Outlook skills, relationship building with customers, and collaboration with finance to ensure warranty revenue tracking and collections.