Service Dispatch & Warranty Coordinator

Johnson Health Tech Companies; BLOOMINGTON (MN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Wellness Programs and more

Job summary

Johnson Health Tech Companies in Bloomington, MN seeks a Service Support Agent to coordinate service visits between customers and technicians, confirming warranties and updating on status.

You will assist with invoicing after work completion, support accounts receivable, and collaborate with 3rd party providers when Johnson-employed technicians aren’t available.

The role requires 1–2 years in customer service or scheduling, high school diploma, and advanced Excel/Outlook skills.

Qualifications

• 1–2 years of customer service or scheduling experience.
• Proficient with Microsoft Office applications.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate service visits with customers and technicians.
• Maintain service records and assist in invoicing.
• Communicate warranty details and schedule adjustments.
• Collaborate with third-party providers when Johnson-employed technicians aren’t available.

Skills

Customer service

Scheduling

Microsoft Excel

Communication

Time management

Education

High school diploma

Tools

Microsoft Excel

Word

Outlook

Job description

Johnson Health Tech Companies in Bloomington, MN seeks a Service Support Agent to coordinate service visits between customers and technicians, confirming warranties and updating on status.

You will assist with invoicing after work completion, support accounts receivable, and collaborate with 3rd party providers when Johnson-employed technicians aren’t available.

The role requires 1–2 years in customer service or scheduling, high school diploma, and advanced Excel/Outlook skills.