Service Dispatch & Warranty Coordinator

Johnson Health Tech North America; BLOOMINGTON (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Wellness Programs and more

Job summary

Johnson Health Tech North America is seeking a Service Support Agent to coordinate with customers and service technicians to schedule visits and manage third-party providers where Johnson-employed technicians are unavailable. The role confirms manufacturer warranties, updates customers on status, and generates invoices upon completion.

Under the direction of the Service Support Supervisor, you will collaborate with the accounts receivable team to ensure warranty revenue is collected accurately

Qualifications

• High school degree or equivalent required.
• 1–2 years of customer service and/or scheduling experience preferred.
• Advanced Microsoft Excel, Word, and Outlook skills required.

Responsibilities

• Establish service, maintenance, contract call priorities and schedule accordingly.
• Establish positive long-term relationships with customers and key members of commercial establishments.
• Assist customers on the phone, via email, and walk-ins(possibly live calls).
• Assist the retail sales in resolving customer or store issues.
• Ensure that inventory is in stock before scheduling the service call and assist in ordering parts.
• Ensure that direct customer relationships are positive, productive and profitable.
• Prepare reports as requested.
• Take all reasonable steps possible to minimize the amount of non-billable Service Technician time.
• Maintain cooperative working relationships with all company employees.
• Assist in the collections process for commercial and retail work performed by the service department.
• Ensure that we get the correct manufacturer warranty approvals before performing service work.
• Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties).
• Support Accounts receivable - aging reports for manufacture warranties and Commercial customers.
• Forwarding service request to 3rd Party Service Providers, where we don’t have Johnson Service technicians.
• Miscellaneous office administrative duties
• Additional duties assigned as needed
• Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets
• Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities

Skills

Customer service

Scheduling

Communication

Education

High school degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Johnson Health Tech North America is seeking a Service Support Agent to coordinate with customers and service technicians to schedule visits and manage third-party providers where Johnson-employed technicians are unavailable. The role confirms manufacturer warranties, updates customers on status, and generates invoices upon completion.

Under the direction of the Service Support Supervisor, you will collaborate with the accounts receivable team to ensure warranty revenue is collected accurately