Service Dispatch & Warranty Coordination Specialist

Johnson Health Tech Retail Inc; BLOOMINGTON (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Job summary

Johnson Health Tech Retail Inc in Bloomington, MN is seeking a Service Support Agent to coordinate service visits, confirm manufacturer warranties, and invoice work completed. You will work closely with customers, service technicians, and 3rd party providers to keep everyone informed.

In this role you will prepare reports, support the accounts receivable team with warranty revenue, and help ensure efficient scheduling and positive customer relationships through accurate communication and

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service or scheduling experience preferred.
• Advanced Microsoft Excel, Word, and Outlook skills.

Responsibilities

• Coordinate service visits with customers, technicians, and 3rd parties.
• Create invoices after work completion and track warranty approvals.
• Prepare reports and assist collections for warranty revenue.

Skills

Customer service

Scheduling

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Johnson Health Tech Retail Inc in Bloomington, MN is seeking a Service Support Agent to coordinate service visits, confirm manufacturer warranties, and invoice work completed. You will work closely with customers, service technicians, and 3rd party providers to keep everyone informed.

In this role you will prepare reports, support the accounts receivable team with warranty revenue, and help ensure efficient scheduling and positive customer relationships through accurate communication and