Service Support & Scheduling Coordinator

Johnson Health Tech Retail Inc; BLOOMINGTON (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Wellness Programs and more

Job summary

Johnson Health Tech Retail Inc. in Bloomington, MN seeks a Service Support Agent to coordinate with customers and service technicians, schedule visits, confirm manufacturer warranties, and generate invoices upon completion.

You will work with the accounts receivable team to ensure warranty revenue is collected and with 3rd party providers where Johnson technicians are not available. The ideal candidate has 1–2 years of customer service or scheduling experience and advanced Excel, Word, and

Qualifications

• 1–2 years of customer service or scheduling experience preferred.
• Advanced Microsoft Excel, Word, and Outlook skills necessary.

Responsibilities

• Coordinate with customers and service technicians to schedule service visits.
• Confirm manufacturer warranties and generate invoices when work is completed.
• Collaborate with accounts receivable to ensure warranty revenue is collected.

Skills

Customer service

Scheduling

Education

High school degree or equivalent

Tools

Excel

Word

Outlook

Job description

Johnson Health Tech Retail Inc. in Bloomington, MN seeks a Service Support Agent to coordinate with customers and service technicians, schedule visits, confirm manufacturer warranties, and generate invoices upon completion.

You will work with the accounts receivable team to ensure warranty revenue is collected and with 3rd party providers where Johnson technicians are not available. The ideal candidate has 1–2 years of customer service or scheduling experience and advanced Excel, Word, and