Service Support Coordinator

traveling-with-mchaila; Mobile (AL); On-site; USD 42,000 - 68,000; Full time

Job summary

traveling-with-mchaila is seeking a reliable Service Support Coordinator to manage client requests and coordinate service tasks in a fully remote role. You will ensure smooth operations from start to finish by using established systems and communicating clearly with clients and the team.

The ideal candidate is organized, detail-focused, and comfortable working independently in a remote environment, with strong communication skills and the ability to prioritize multiple tasks effectively.

Qualifications

• Experience in customer service, coordination, administrative support, or operations (preferred, not required).
• Comfortable working independently in a remote environment.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Coordinate service requests, timelines, and task progress.
• Communicate with clients and team members to gather and confirm details.
• Track updates and follow up on outstanding items.
• Maintain organized digital records and service documentation.
• Ensure tasks are completed accurately and on time, supporting efficient operations.

Skills

Strong communication

Organizational skills

Multitasking

Detail-focused

Tech-savvy

Job description

We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track.

In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work.

What You'll Do:

Coordinate service requests, timelines, and task progress
Communicate with clients and team members to gather and confirm details
Track updates, monitor outstanding items, and follow up as needed
Maintain organized digital records and service documentation
Ensure all tasks are completed accurately and on time
Assist with workflow coordination to keep operations running efficiently
Support a positive and seamless client experience

What We're Looking For:

Strong communication and organizational skills
Ability to manage multiple tasks and prioritize effectively
Experience in customer service, coordination, administrative support, or operations (preferred, not required)
Comfortable working independently in a remote environment
Detail-focused, dependable, and proactive
Tech-savvy and able to learn new systems quickly
Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role Stands Out:

Fully remote flexibility
Structured onboarding and ongoing support
Clear systems and processes designed for success
Opportunity to build valuable coordination and support skills
Supportive and collaborative team environment