Service Supervisor: Lead Operations & Customer Service

dci; North Salt Lake (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with generous employer match

PTO

Paid Holidays

Tuition Reimbursement

Parental Leave

Job summary

Depot Connect International (DCI) seeks a Service Supervisor to lead internal personnel and operations, optimizing resources and delivering world-class customer service. This is a working supervisor role focused on branch performance.

You will interact with customers, quote work, oversee shop workflow, ensure regulatory compliance with NTTC, ASME/National Board and CFR, and mentor staff while supporting hiring and evaluations.

Qualifications

• Excellent oral and written communication and interpersonal skills.
• Analytical, well organized, proficient with computers and related software.
• Strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation.
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

Responsibilities

• Interact with customers, assessing their service needs and quoting work as requested.
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned.
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skills

Communication

Analytical thinking

Decision making

Time management

Ethics

Experience in parts/fleets

Operations management degree

Attention to detail

Problem solving

Education

Operations Management degree

Job description

Depot Connect International (DCI) seeks a Service Supervisor to lead internal personnel and operations, optimizing resources and delivering world-class customer service. This is a working supervisor role focused on branch performance.

You will interact with customers, quote work, oversee shop workflow, ensure regulatory compliance with NTTC, ASME/National Board and CFR, and mentor staff while supporting hiring and evaluations.