Heavy Equipment Field Service Technician

Carolina CAT - Construction; Monroe (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading equipment supplier is seeking a Technician responsible for troubleshooting, diagnosing, and repairing customer equipment in both shop and field environments. The role involves working independently with minimal supervision, requiring 6+ years of experience in heavy equipment repair and completion of a technician development program. Candidates should possess knowledge of Caterpillar engines and diagnostic tools. Join our team to make a difference for customers and communities.

Qualifications

• Must have 6+ years in heavy equipment repair.
• Knowledge of Caterpillar machines and engines required.
• Basic keyboarding skills needed.

Responsibilities

• Diagnose and repair customer equipment in shop or field.
• Prepare for operations by reviewing work schedules.
• Test parts and perform quality checks after repairs.

Skills

Heavy equipment mechanic repairs

Problem solving techniques

Knowledge of Caterpillar engines

Electrical system applications

Education

High School Diploma or GED

Completion of level three service technician program

Tools

Caterpillar diagnostic tools

Job description

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Technician is responsible for troubleshooting, diagnosis and repair of customer equipment in a shop or field environment while maintaining an acceptable level of productivity and customer satisfaction.

Essential Functions

• Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
• Works independently with little to no supervision at times.
• Determine the technical or physical status using the on-board computer, service documents and reviewing product improvement and support programs.
• Verify findings, review readings of gauges and procedures and compare to manufacturers specs.
• Prepare a plan to correct the problem consulting with co-workers or lead man when necessary.
• Order or obtain from stock or send parts to special service shop to make the appropriate tooling or alterations.
• Install, replace, re-build or repair the parts and/or equipment in a timely manner and according to specifications.
• Test the part or equipment and perform quality check after work is complete.
• Paint components and pressure wash parts and equipment when necessary.
• Perform general housekeeping duties as assigned and maintains company vehicles.
• At end of shift, secure all equipment and machinery, and complete all required paperwork.
• Works to ensure departmental compliance with all safety and contamination control guidelines.
• Maintains productivity at predetermined levels.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Must have earned a High School Diploma, or a GED
• Successful completion of the level three service technician development program.
• 6+ years in heavy equipment, engine, or electric power generation system mechanic repair.
• Have Knowledge of: Engine and equipment lines sold by the company.
• Comprehensive knowledge of the application, operation, and function of Caterpillar equipment and engines.
• Use and application of all Caterpillar diagnostic tools.
• Electrical and electronic system applications.
• Problem solving techniques and repair options for Caterpillar machines, engines, and components.

May require some work on 2nd shift (which is the nighttime shift)

Computer Skills

Basic keyboarding skills

Workplace Requirements

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl and taste or smell. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employee must operate equipment in a safe manner.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.