Service Supervisor - Guest Experience & Events

Convene Hospitality Group; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & wellness

Generous PTO

401K match

Career growth

Volunteer opportunities

Job summary

Convene Hospitality Group is seeking a Service Supervisor for Convene 600 Hamilton in Washington, D.C. You will oversee setup, execution, and teardown of programs, lead the service team, and coordinate between culinary and service staff to ensure exceptional guest experiences.

You'll report to the Service Manager and General Manager, with a focus on health and safety, sanitation, and ongoing staff training. The role carries a full-time hourly base salary and eligibility for an incentive plan.

Qualifications

• Minimum Bachelor’s Degree in Hospitality or related field preferred.
• Minimum 2 years’ progressive experience in a conference center or related field.
• Previous supervisory responsibility preferred.
• Knowledge of service standards and health regulations.

Responsibilities

• Supervise setup, execution, and breakdown of programming per SOP.
• Lead service team, setup, utilities, maintenance, and security.
• Coordinate culinary service between culinary and service teams.
• Monitor inventory and maintain accurate counts.
• Enforce safety rules and sanitation of service areas.
• Provide ongoing training for service specialists.

Skills

Supervisory experience

Hospitality service

Food & beverage knowledge

Team coordination

Customer service

Education

Bachelor’s Degree in Hospitality

Tools

POS systems

Food safety standards

Job description

Convene Hospitality Group is seeking a Service Supervisor for Convene 600 Hamilton in Washington, D.C. You will oversee setup, execution, and teardown of programs, lead the service team, and coordinate between culinary and service staff to ensure exceptional guest experiences.

You'll report to the Service Manager and General Manager, with a focus on health and safety, sanitation, and ongoing staff training. The role carries a full-time hourly base salary and eligibility for an incentive plan.