Service Supervisor - Field & Shop Ops

Dobbs Equipment; Melbourne (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

Dobbs Equipment in Melbourne, FL is seeking an experienced Service Department Assistant to support customer service, open and close work orders, and assist in pre-delivery, repair, and reconditioning of new and used equipment. You will help schedule shop and field service assignments, process warranty claims, and ensure timely completion of work orders while upholding safety and quality standards.

A valid driver's license and basic computer skills are required.

Qualifications

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Responsibilities

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all field activities when the Service Manager is away from Branch.

Skills

Valid Driver's License

Education

High school diploma or equivalent with 1-year post‑high school in heavy equipment

2-year degree in related field preferred

Tools

Broad-based computer skills

Job description

Dobbs Equipment in Melbourne, FL is seeking an experienced Service Department Assistant to support customer service, open and close work orders, and assist in pre-delivery, repair, and reconditioning of new and used equipment. You will help schedule shop and field service assignments, process warranty claims, and ensure timely completion of work orders while upholding safety and quality standards.

A valid driver's license and basic computer skills are required.