Service Supervisor - (Austin | Hutto)

Housley Communications; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The Service Supervisor at Housley Communications will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands-on experience in fiber installations, and a customer-focused approach.

Ideal candidates will bring 3+ years in fiber installation or telecommunications field work, with 1-2 years of supervisory experience, and a valid driver's license.

Qualifications

• High school diploma or equivalent; technical degree or certifications in telecommunications preferred.

Responsibilities

• Supervise and coordinate fiber installation crews.
• Plan and schedule installation projects to meet deadlines and customer expectations.
• Ensure compliance with safety regulations and company procedures.
• Conduct site inspections and quality control checks.
• Collaborate with project managers, engineers, and customers to resolve issues.
• Maintain accurate job documentation, including work orders, reports, and inventories.
• Identify process improvement opportunities to increase efficiency and reduce costs.

Skills

Leadership

Project planning

Customer focus

Quality control

Education

High school diploma

Technical degree or telecommunications certifications

Tools

Reading blueprints/maps/construction drawings

Job description

The Service Supervisor will oversee day-to-day operations of the fiber installation crews, ensuring projects are completed safely, on time, and to quality standards. The ideal candidate will have strong leadership skills, hands‑on experience in fiber installations, and a customer-focused approach.

Key Responsibilities

• Supervise and coordinate fiber installation crews
• Plan and schedule installation projects to meet deadlines and customer expectations
• Ensure compliance with safety regulations and company procedures
• Conduct site inspections and quality control checks
• Collaborate with project managers, engineers, and customers to resolve issues
• Maintain accurate job documentation, including work orders, reports, and inventories
• Identify process improvement opportunities to increase efficiency and reduce costs

Qualifications

• High school diploma or equivalent required; technical degree or certifications in telecommunications preferred
• 3+ years of experience in fiber installation or telecommunications field work
• 1-2 years of supervisory or team lead experience
• Strong knowledge of fiber optic installation, splicing, and testing procedures
• Valid driver's license with a clean driving record
• Strong organizational and communication skills
• Ability to read blueprints, maps, and construction drawings
• Willingness to travel and work in various weather conditions