Service_ Supervisor_ 414

Torrey Holistics; Portland (OR); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

401K contribution matching

Health insurance

Paid time off

Tuition reimbursement

Wellness reimbursement

Job summary

Torrey Holistics is seeking a Service Field Supervisor in Portland, Oregon, to lead HVAC field operations. The role emphasizes daily leadership, safety compliance, technician development, and fostering customer relationships.

The successful candidate will provide hands-on support, ensure quality service delivery, and manage technician schedules. Benefits include competitive pay starting at $140K, a generous wellness program, and a focus on work-life balance.

Qualifications

• Strong leadership skills with experience in managing HVAC field service teams.
• Technical expertise in HVAC systems and equipment.
• Ability to develop technicians through coaching and training.

Responsibilities

• Lead daily operations for HVAC Field Service Technicians.
• Promote a culture of safety and continuous improvement.
• Maintain strong customer relationships by addressing concerns promptly.

Skills

Leadership

Coaching

HVAC Systems

Customer Service

Safety Compliance

Technical Support

Education

Relevant technical certifications

Tools

HVAC Technology

Performance Monitoring Tools

Job description

Position SummaryThe Service Field Supervisor is responsible for leading the daily operations and performance of Field Service Technicians within their assigned division, ensuring work is completed safely, efficiently, and in accordance with company standards and customer expectations. This role provides direct leadership, coaching, scheduling oversight, and technical support to field personnel while promoting a culture of safety, accountability, and continuous improvement. The Service Field Supervisor serves as the primary connection between field staff and service leadership, supporting technician development, resolving operational challenges, maintaining strong customer relationships, and driving consistent execution of service processes to achieve divisional performance goals and exceptional service outcomes.Key ResponsibilitiesField Operations LeadershipProvide leadership, coaching, and accountability for HVAC Field Service Technicians and Lead Service Technicians within the assigned division.Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.Team Development & SafetyPromote and maintain a strong culture of safety, accountability, and continuous improvement.Support technician development through coaching, performance review, training, goal establishment, and certification efforts.Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.Review and maintain tooling, equipment, and service vehicle inventory.Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.Customer Service & Operational ImprovementMaintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.Field Support & Emergency BackupProvide hands-on training, technical guidance, and field support to technicians as needed.Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.Serve as a backup field resource during emergency situations, staffing shortages, and high-priority customer events to ensure operational continuity and customer satisfaction.We take quality of life seriously.No 24-hour on-call rotationsNo mandatory weekend workWork with cutting-edge HVAC technology and controlsCompetitive pay with opportunities for growthPerformance-based bonus opportunities linked to individual and company success401K contribution matchingHealth, dental, vision, and life insurance and moreManufacturer TrainingTuition reimbursement and support for certifications and career advancement$600 annual wellness reimbursementFront-loaded paid time offCostco membership reimbursementPaid volunteer time annually and donation matching up to $1,000Stable workload and a team that respects work-life balanceSalary starting at $140K/annual salary