Service Supervisor

Ebro Electronic GmbH; Tampa (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible Time Off (FTO)

Health insurance

Dental insurance

Vision insurance

Investment savings plan

Job summary

Xylem seeks a Service Supervisor in Tampa, FL to lead the Service Operations Team and ensure high-quality field service delivery. You’ll schedule, dispatch, and supervise technicians, monitor performance, and implement continuous improvements.

Responsibilities include audits, client coordination, and adherence to regulatory and safety requirements. A Bachelor’s degree in a related field and 2+ years in supply chain or service operations are preferred.

Qualifications

• A Bachelor’s degree in Business Administration, Supply Chain Management, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL).
• In-depth understanding of inventory management principles and practices.
• Experience with inventory management software and systems.
• Ability to develop and implement inventory optimization strategies.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good understanding of international trade laws and customs regulations.

Responsibilities

• Oversee daily activities of Service Operations Team.
• Assign tasks and responsibilities to team members.
• Provide guidance and support to team members.
• Conduct performance evaluations and provide feedback.
• Address any performance or disciplinary issues.
• Create and maintain service schedule.
• Assign service calls to team members; coordinate with clients to schedule service appointments.
• Ensure timely and efficient dispatch of service technicians.
• Monitor and adjust schedule to meet client demands.
• Monitor service technician performance and ensure quality service delivery.
• Address customer complaints or issues.
• Implement corrective actions and follow up to ensure satisfaction.
• Conduct quality control checks and audits.
• Identify areas for improvement and implement solutions.
• Track and analyze service performance metrics.
• Generate reports and present findings to management.
• Identify trends and make recommendations for improvement.
• Develop and maintain standard operating procedures.
• Ensure team members are trained on and adhering to procedures.
• Communicate updates to team members.

Skills

Analytical skills

Excel

SQL

Inventory management

Inventory optimization

Communication skills

Teamwork

Education

Bachelor’s degree in Business Administration or Supply Chain Management

Tools

Inventory management software

Job description

## Service SupervisorBewerbenremote type: Vor Ortlocations: Tampa, Floridatime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49835Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.### Xylem/Evoqua is Hiring!### ### ### The Service Supervisor is responsible for overseeing a team of analysts and technicians to ensure that service standards are consistently met. This role involves coordinating daily service activities, conducting audits and inspections, and providing guidance and support to team members. The Supervisor works closely with the Service Operations Supervisor and other department leaders to develop and implement service improvement initiatives. Key responsibilities include monitoring performance metrics, addressing nonconformance, and ensuring compliance with regulatory requirements.### ### \*\*\* We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.### Responsibilities: Supervision: • Oversee daily activities of Service Operations Team • Assign tasks and responsibilities to team members • Provide guidance and support to team members • Conduct performance evaluations and provide feedback • Address any performance or disciplinary issues Service Scheduling and Dispatch: • Create and maintain service schedule • Assign service calls to team members • Coordinate with clients to schedule service appointments • Ensure timely and efficient dispatch of service technicians • Monitor and adjust schedule as needed to meet client demands Quality Service Delivery: • Monitor service technician performance and ensure quality service delivery • Address any customer complaints or issues • Implement corrective actions and follow up to ensure satisfaction • Conduct quality control checks and audits • Identify areas for improvement and implement solutions Performance Metrics: • Track and analyze service performance metrics • Generate reports and present findings to management • Identify trends and make recommendations for improvement • Implement strategies to meet or exceed performance targets • Communicate performance updates and progress to team members Standard Operating Procedures: • Develop and maintain standard operating procedures for service operations • Ensure team members are trained on and adhering to procedures • Continuously review and improve procedures for efficiency and effectiveness • Communicate any updates or changes to team members • Monitor compliance and address any issues or concerns Team Mentorship: • Empowerment: Mentor junior team members, fostering their growth and skill development. • Collaboration: Work closely with cross functional teams to align processes and achieve goals. High Impact Behaviors: • Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values. • Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment. • Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary. Qualifications: • A bachelor’s degree in Business Administration, Supply Chain Management, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL). • In-depth understanding of inventory management principles and practices. • Experience with inventory management software and systems. • Ability to develop and implement inventory optimization strategies. • Strong problem-solving skills and attention to detail. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Good understanding of international trade laws and customs regulations.### ### ### Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.### ### ### Xylem does not provide visa sponsorship for this position### ### ### Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation