Service Manager

Ebro Electronic GmbH; Bolingbrook (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible Time Off

Health insurance

Dental

Vision

Investment savings plan

Misc benefits

Job summary

Xylem seeks a Service Manager in Bolingbrook, IL to lead field service professionals across a large site or multiple locations. You will drive staffing, budgets, KPI visibility, and customer-focused workforce planning while maintaining safety culture and service quality.

The role requires 5–7 years technical experience (or 3 years in industry-specific roles) plus 3 years in leadership, plus proficiency with Oracle/SAP and cloud solutions; Bachelor’s degree preferred.

Qualifications

• Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree.
• Experience with industrial or commercial process water is required or preferred.
• Clean driving record is required.
• 5–7 years of technical work experience or 3 years of industry-specific experience plus 3 years leadership/management experience.

Responsibilities

• Create and maintain safe working environment and culture within the organization.
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills.
• Demonstrates leadership and provides input into KPIs and metrics for site performance.
• Has budget ownership and manages expenses; responsible for workforce planning.
• Provides direction to commercial teams and collaborates across functions; travel 20–80%.
• Ensures product, system, and water quality and maintains inventory levels for multiple sites.

Skills

People management

Leadership

Communication

Troubleshooting

Defuse situations

MS Office/Skype

Oracle/SAP

Cloud solutions

Education

Bachelor's degree preferred

Tools

Oracle/SAP

Cloud-based solutions

Job description

## Service ManagerBewerbenremote type: Vor Ortlocations: Bolingbrook, Illinoistime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49798Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.**CORE RESPONSIBILITIES:**To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. • Create and maintain safe working environment and culture within the organization • Take care of company property • Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills • Demonstrates high impact culture through innovation, accountability and empowerment • Is agile in responding quickly to customer issues • Operational and strategic management • Autonomy to make decisions that impact divisional and cross-functional / commercial span of control • Ensures cost/revenue support the financial goals of the P&L • Provides proactive direction to commercial teams to ensure service center objectives are achieved • May provide direct supervisor to sales and other commercial colleagues • Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation**Travel Requirements:** • Some travel required • 20%-80% travel depending on division & location (overnight stays, away from home)**Driving Requirements:** • Driver Application for Employment • Motor Vehicle Report (MVR) • Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate**QUALIFICATIONS:** **Education Requirements:** • Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree**Experience Requirements:** • Ability to obtain all required customer clearances (TWIC, DISA, etc.) • Industrial or commercial process water experience required • Clean driving record • 5 to 7 years of technical work experience or 3 years of industry specific experience • Combined with 3 years of leadership/management experience**Skill Requirements:** • Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions • People management • Ability to communicate up/down/across • Ability to lead and motivate teams • Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers • Ability to defuse situations at a customer or internal issue.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation